About WestCASA

WestCASA (Western Region Centre Against Sexual Assault Inc.) is a community-based, not-for-profit sexual assault, family violence, and trauma counselling service. Operating for over 30 years in the western metropolitan region of Melbourne, WestCASA provides comprehensive support including counselling, crisis response, advocacy, education, and training.

Our Vision: A world where everyone lives free from the fear of sexual assault and family violence.

Our Mission: To promote the recovery of all people who have experienced sexual violence and to strive for a world free of sexual violence.

Position Summary

The Administrative Support Officer plays a vital role in ensuring the effective functioning of WestCASA’s office operations. This onsite position serves as the main backup for reception coverage and provides comprehensive administrative support across the organization. The role also includes coordinating facility and building management tasks, managing IT liaison activities, and ensuring that the office environment is safe, organised, and welcoming. This is a fixed-term, part-time role (0.6 FTE) with no remote work flexibility.

Key Responsibilities

Reception and Office Support

• Provide backup reception coverage during breaks and staff leave.

• Maintain an orderly and welcoming office environment.

• Order and track office supplies and amenities.

• Manage secure document storage and disposal.

• Support marketing collateral procurement.

Building and Facility Coordination

• Weekly site visits to the Footscray office.

• Coordinate maintenance, cleaning, and access with building management and contractors.

• Manage first aid, fire warden, and OH&S coordination.

• Organise additional cleaning for client-facing areas.

Administration and IT Liaison

• Maintain up-to-date contact lists, schedules, and portal access.

• Manage SharePoint, including filing systems and access rights.

• Oversee file archiving and storage protocols.

• Coordinate staff onboarding and offboarding with IT providers.

• Liaise with external IT services for support and troubleshooting.

Key Essential Criteria

• Proven administrative experience in an office environment.

• Excellent organisational and multitasking skills.

• Strong verbal and written communication abilities.

• Sound understanding of OH&S principles.

• Current First Aid Certificate.

• Valid Victorian driver’s license for work travel.

A position description is attached.