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Senior Family Violence Case Manager

Wellsprings for Women Inc

The role of the Senior Family Violence Case Manager is full time, for three years fixed term, based in Dandenong and outreaches to City of Casey

Salary is negotiable within the range of $94,314 to $97,999 inclusive of super based on skills and experience. Wellsprings offers salary packaging up to $15,900 per annum.

Wellsprings for Women established in 1994 in Dandenong, Victoria, is a community- based organisation dedicated to supporting women to gain control over their lives, recognise the root causes to the barriers they face and gain skills they need to achieve their goals. Wellsprings provides a range of services and programs that are designed in consultation with women especially women of migrant, refugee and asylum seeker background and women impacted by mental health, trauma, poverty and family violence.

We are a neighbourhood house and a Learn Local, with a specialisation in women’s issues. We service the most multicultural population in Victoria. We are committed to gender equality, human rights and a society where women are safe and free from violence.

This position is open to females only. Wellsprings for Women’s conduct falls within the exceptions contained in sections 28 and 88 of the Victorian Equal Opportunity Act 2010.

This is a senior role within Wellsprings for Women’s Specialist Family Violence Team. It is responsible for

  • providing guidance to a team of case workers on case management best practice
  • informing the team on emerging issues, new developments and changes within the family violence sector
  • advocating for improvements within the family violence service system
  • identifying areas for improving the administration of case management and implementing changes
  • case managing clients as per funding agreement for this role
  • liaising with external stakeholders on strategic family violence matters

Main Tasks include:

  • Assess and induct clients who have been referred to the service
  • Provide mentoring support and guidance to the case work management team
  • Develop individual case plans, safety plans
  • Facilitate and advocate access to a wide range of information, services and resources.
  • Uphold the organisation's values in all relationships with all internal and external stakeholders.
  • Maintain relevant documentation, verbal and written reports and internal and external data collection asr equired
  • Provide monthly qualitative and quantitative reports to management on the performance and targets of Family Violence case management
  • Evaluate clients’ experience for continuous improvement
  • Participate in internal audits of the family violence case management service
  • Work collaboratively with the Team leader and other Managers and staff at Wellsprings.
  • Work and support women experiencing family violence including those living in the relationship
  • Implement a framework for women remaining in the relationship experiencing family violence
  • Promote Wellsprings programs to external agencies
  • Attend a number of relevant networks to represent Wellsprings
  • Apply continuous improvement approach by regularly examining practices and recommending change

Other Duties

Fulfil other duties as required by management and other department personnel as requested/required.

Person Specification


  • Social Work qualifications or equivalent as required for working within the Family Violence sector


  • Experience in family violence case management
  • Experience in working with migrant and refugee women
  • Experience in working in community based organisations and within a small team


  • Knowledge of the Family Violence Federal and State policies
  • Full understanding of the MARAM Framework
  • Knowledge of the Victorian Family Violence services sector
  • Deep understanding of particular issues that affect migrant and refugee women impacted by family violence
  • Full understanding of intersectionality and trauma informed practice
  • Awareness of office, health and safety procedures

Skills & Competencies

  • Strong organisation skills with a problem-solving attitude
  • Excellent written and verbal/oral communication skills
  • Excellent knowledge and application of case work
  • Ability to multitask in a busy work environment
    • Ability to apply team leadership skills
    • Demonstrated track record of reliability and dependability
    • Enthusiasm to develop new skills and knowledge
    • Adaptable to change and willingness to embrace new ideas and processes
    • Punctual, reliable and trustworthy
    • Effective time management skills
    • Ability to support and coach other members of the team


For more information on this role please contact: Sandra Maudier on : 0478500327 or email [email protected], using the subject line: Senior Family Violence Case Manager enquiry via EthicalJobs.

Please click Apply Now to submit your application.

A position description is attached.

How to apply

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