About us

Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

THE ROLE

We are looking for Full Time Team Leaders to join our Intake & Assessment!

The Team Leader - Intake & Assessment position requires strong leadership skills, exceptional crisis management abilities, and a deep understanding of family violence. Your primary responsibility will be to oversee the daily operations of the crisis response team collectively, ensuring effective task allocation and workflow coordination are in place to provide the highest standards of care for all victim-survivors of family violence. Shifts are on a rotating roster.

KEY RESPONSIBILITIES

Leadership and Team Management

• Manage a group of practitioners including performing quality reviews and monthly performance reviews.
• Be accountable for the performance of their team.
• Provide specialist practice knowledge and guidance to Practitioners as required.

Supervision, Training, and Professional Development

• Build capability of team to deliver crisis response services.
• Provide frontline staff with day-to-day support and supervision as required.
• Track, monitor and report against supervision targets monthly.
• Drive training and professional development within Client Services, in consultation and partnership with the Clinical Governance team.

Crisis Response and Accommodation

• Oversee the day-to-day operations in the 24/7 crisis response service, in line with operational guidelines, sector reforms, funding and service specifications and relevant risk assessment tools, frameworks, policies and legislation.
• In collaboration, coordinate the movement of clients through the internal Safe Steps and broader FV systems, to ensure caseloads, allocations and workflows remain achievable and responsive.
• Monitor risk, operational performance and manage data and client record system collection, daily.

KEY SELECTION CRITERIA - Essential

1. Bachelor’s degree in social work or equivalent
2. Extensive experience working in crisis response and intervention, preferably family violence
3. Proven leadership abilities, with experience managing a team and coordinating services
4. Experience maintaining a high performing team and managing to performance targets
5. Experience in staff support and supervision
6. Willingness to obtain a Working with Children Check and National Police Check

INTERESTED? APPLY TODAY!

If this sounds like the role for you then click on the 'Apply Now' button below.

Please note:

Your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and a brief Resume.

Applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.

Applications must be submitted through the Safes Steps Jobs Portal unless another accessible method has been discussed.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.