Safe Steps Family Violence Response Centre provides specialist crisis support to people experiencing family violence. We are also the statewide entry point for victim-survivors to access the wider family violence service system. We empower victim-survivors experiencing family violence, and secure their safety by providing a 24/7 family violence response phone line, risk assessments, safety planning, emotional and material support, advocacy, information, referrals and court support

The Manager of Clinical Governance will support the Clinical Services Director in overseeing clinical governance and high-risk clinical matters for all Safe Steps services. You will enable managers to provide supervision, training, and professional development to frontline staff in order to deliver best practice family violence crisis services.

You will manage the clinical governance systems and processes within Safe Steps and also play a significant role on our complex case panel.

You will work collaboratively with the broader Executive Team driving high quality and consistent services. By championing best practice clinical leadership and guidance, you will enable our Client Services teams to deliver best practice and meet all contractual service levels agreed with our funder.

Through delivery of effective professional clinical standards, you will ensure both individual clients and our funders receive the most effective outcomes and contribute to an improved value proposition for Safe Steps Client Services.

KEY RESPONSIBILITIES

• Provide authoritative clinical advice and guidance to staff
• Develop, implement, and review the clinical plans aligned with the organisation’s strategic goals
• Ensure appropriate clinical standards and governance measures are in place across all services
• Monitor clinical risk, clinical governance, and clinical performance at organisational and individual levels
• Maintain practice models, policies, procedures, and frameworks to ensure they are kept relevant and up to date
• Ensure contract deliverables and clinical outcomes are met
• Support development of a Clinical Outcomes Framework and reporting to the CEO
• Support development of evidence-based clinical service models for new services
• Respond to Client/Funder information requests
• Provide complex client case/conditions consultations and support
• Participate in accreditation requirements

KEY SELECTION CRITERIA

In line with Safe Steps’ strategic direction, applications from Aboriginal and Torres Strait peoples and the LGBTQIA+ communities are strongly encouraged to apply for the role of Manager, Clinical Governance.

Essential

• Degree in Psychology, Social Work, or other relevant qualification and experience
• Demonstrated experience working with victim-survivors of family violence in a crisis context, including crisis interventions, mental health, relationship, and child abuse issues
• Extensive clinical supervision experience, both individual and group
• Leadership and program management experience
• Demonstrated ability to conceptualise, design, implement and review effective systems for clinical quality assurance, using clinical guidelines and a current evidence base

Benefits

• Working with a leading family violence crisis support organisation
• Competitive remuneration and salary packaging options
• Professional development and career progression opportunities

NOTE: Safe Steps holds a current exemption from the provisions of the Equal Opportunity Act 2010 (Exemption H42/2017). This is a special measures role and while we reserve the right to exercise an Equal Opportunity Exemption in certain circumstances. Safe Steps values and encourages diversity, inclusion, and equity in all our services, programs, and practices.

Child Safety

Safe Steps is a child safe organisation and is committed to ensuring the safety and wellbeing of all children, at all times. All Safe Steps services, programs and practices comply with Victoria’s Child Safe Standards.

Diversity, Equity and Inclusion

We are committed to ensuring diversity, inclusion and equity are embedded throughout our organisation for the benefit of all our clients and our staff. We believe our people are our greatest asset and by supporting and incorporating their diverse talents, knowledge, perspectives and experiences, we can strengthen our relationships with the communities we work with. Our focus is on eliminating discrimination in the services we deliver and the workplace we provide. Being a diverse and inclusive organisation that supports and enables equity, goes to the heart of our work and supports our strategic intent – “Building an organisation and culture that is supportive, responsive and sustainable”. 

How to apply

Applications must include an up-to-date resume and a cover letter addressing the selection criteria.

Applications that do not address the selection criteria may not be considered.