About the Role: Step into a leadership role that is at the heart of transforming service delivery for Women’s Community Shelters (WCS). As the Manager - Practice Excellence and Service Innovation, you’ll be instrumental in standardising and continuously improving our services across the WCS network. This position is not just about maintaining compliance with the WCS Practice Framework and accreditation standards, but also about driving innovation and excellence in how we deliver services.

Your responsibilities will include identifying trends and conducting thorough case reviews to implement service enhancements that elevate the quality of our support. You’ll lead the adoption of outcomes measurement tools, ensuring that our services are both effective and impactful. Additionally, you’ll coordinate training programs to bridge skills gaps, empowering our team to deliver top-notch services.

A key aspect of your role will be to champion the inclusion of client voices in our strategic initiatives, fundraising efforts, and service improvements. This ensures that our clients remain at the centre of everything we do.

You’ll also develop and lead forums to promote best practices, offering mentorship to Shelter Managers and case workers. Serving as a liaison between the WCS Hub and the broader network, you will play a crucial role in fostering communication and ensuring our services are culturally appropriate and inclusive.

This role is perfect for someone who thrives in dynamic environments and is passionate about making a genuine difference in the lives of women and children. If you have a strategic mindset and are committed to service excellence and innovation, we invite you to apply and join our mission-driven team.

About WCS:

Women’s Community Shelters (WCS) is dedicated to tackling women’s homelessness and domestic violence with a fresh approach. Since 2013, we’ve been building strong partnerships with government, community, and philanthropy to create shelters that are deeply connected to their local areas. This community-focused model ensures that our shelters are more than just places to stay; they are supportive environments where women and children can begin to rebuild their lives.

We work collaboratively to fund and sustain shelters and housing solutions that make a real impact. As a Tier 3 Community Housing provider, we also focus on practical and innovative housing solutions that deliver positive outcomes for women and their children.

Why Join Us?

• Innovative Environment: Be part of a dynamic, start-up-like setting where your strategic vision and adaptability can drive meaningful change. We embrace innovation, making this an exciting place for those who thrive in fast-paced environments.
• Purpose-Driven Work: Join a committed team dedicated to addressing women’s homelessness and domestic violence. Your efforts will have a direct impact on the lives of women and children, making a difference every single day.
• Flexible Work Options: Enjoy hybrid working arrangements, including the ability to work from home. While a full-time candidate is preferred, applicants seeking part-time or condensed working weeks will be considered.
• Additional Benefits: Take advantage of extra leave and a wellbeing allowance, ensuring you have the support needed to maintain a healthy work-life balance.
• Professional Growth: Engage in leadership opportunities, mentoring, and strategic initiatives that foster your professional development and allow you to contribute to service excellence and innovation.
• Impactful Role: Use your expertise and strategic mindset to lead transformative service delivery improvements, ensuring our clients are always at the centre of what we do.

Essential skills required

• Tertiary or other qualifications within the Community Services, Social Work or similar (minimum Diploma Level) or 3 years’ experience in a comparative role.
• Excellent and demonstrated interpersonal and communication skills.
• Understanding of relevant legislation, regulations, accreditation and any other relevant external standards that apply to relevant work practices.
• Prior experience in managing a human services team and/or a facility/operation.
• Previous casework experience in the provision of support to women that have experienced domestic and family violence;
• Knowledge of networks, agencies and services and their role in supporting those that have experienced domestic and family violence;
• Prior and demonstrated experience in strategic thinking, project management and delivering service improvements.
• Ability to attend to on-call matters and supporter events out of normal office hours;
• Hold a current recognised first aid qualification and current unrestricted NSW Drivers’ licence.
• Clearance outcomes on mandatory compliance checks including, Working With Children’s Check and National Police Check.

Apply now

Please click "Apply now" to submit your application.

Please apply as soon as possible as we will be reviewing applications as they are received. Interviews will be held in June 2025.

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from LGBTQIA+ communities, and people with a disability. If you require any adjustments to the recruitment process to support your access needs, please contact us at [email protected] or 02 9539 6859