• Full Time / Ongoing
• Located in Dandenong area
• Salary range $73,803 to $79,138 per annum (SCHADS Level 3)
• Professional development and career advancement opportunities
• Inclusive and diverse team environment
• wayss encourages creativity and innovating thinking
• Generous salary packaging benefit up to $15,900 per annum
• Five weeks annual leave

Working for wayss

Our people matter. Without them, we would be unable to make a meaningful impact in the lives of people facing homelessness and family violence. This is our motivation in creating wayss as a great place to work.

wayss is the largest provider of family violence, homelessness, housing and services in the South East Melbourne area. We exist so people can live a life free from family violence and have access to safe, sustainable, and affordable housing.

Our vision is to be the major provider of social housing services and leading edge client support programs in the Southern Melbourne Metropolitan region.\

We deliver funded services and programs across the Southern Melbourne Area including the local government areas of Greater Dandenong, Frankston, Casey and Cardinia.

wayss is committed to the principles of the Housing First model. We believe safe and permanent housing is the first priority for people experiencing homelessness and that tenants should be supported to sustain their housing and develop the skills of successful tenancy.

About the Role

The Renter Services Team is responsible for managing a diverse portfolio of wayss owned housing and properties managed on behalf of other owners including Director of Housing, Department of Families, Fairness and Housing (DFFH).

Reporting to the Maintenance Team Leader, this position is responsible for the efficient and effective day to day delivery of property maintenance functions.

Duties include:

• Primary service response via maintenance email/telephone service to residential property maintenance requests in accordance with Residential Tenancies Act and wayss policies/procedures.
• Accurate recording of maintenance items and allocation of maintenance items to Housing Call Centre or designated wayss contractors.
• Liaison with renters, renter service team members and other stakeholders on maintenance items to ensure accurate assessments, trades allocation and monitoring to completion occurs.
• Accurate recording of maintenance items and required records within Chintaro.
• Onsite inspections of critical maintenance items.
• Support to team members in property attendance.
• Practical assistance with minor maintenance and facility management tasks.
• Contribution to continuous improvement.

About You

You will have:

• Demonstrated experience in a similar role with an understanding of maintenance requirements for residential properties including the application of The Residential Tenancies Act.
• Demonstrated experience liaising and engaging contractors.
• An understanding of essential services and compliance requirements.
• Ability to operate a maintenance call centre service function.
• Well developed people skills with proven ability to relate positively to a broad range of people and provide a high level of customer service.
• Demonstrated written, verbal, and organisational skills, with ability to prioritise and meet competing demands.
• Demonstrated ability to contribute to improving service delivery and practice, and to work effectively in a team environment.
• Intermediate computer skills, including a working knowledge of Microsoft Office and the ability to quickly learn new programs. Working knowledge of Chintaro highly desirable.

This role requires a current Driver’s Licence and valid Working with Children Check clearance. The candidate will need to have successfully completed wayss’ pre-employment screening and a police check.

Applications

Applications may close sooner if a successful candidate is selected before closing date.

Please ensure you include a covering letter, outlining your experience in relation to the "About You".

Enquiries about the position including if you would like a copy of the Position Description can be directed to Gwen Idanan, Team Leader - Facilities on (03) 8797 1677.

wayss is proud to be an inclusive and child safe organisation.

wayss is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage people with lived experience to apply for roles at wayss. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people. wayss is a proud Rainbow Tick accredited organisation that welcomes everyone across the LGBTIQ community.