• Help shape the participant experience for one of Australia’s largest service providers
• Lead complex review and governance programs with strategic National significance
• Work from any of the Agency’s locations across Australia

The General Manager, Reviews and Information Release role is an SES Band 2 position at the National Disability Insurance Agency (NDIA), reporting to the Deputy CEO, Legal, Reviews, Actuarial and Data Group. The General Manager has 3 direct reports, and is responsible for a Division of approximately 590 staff located across various locations across Australia.

The Agency’s head office is in Geelong, Victoria however this position can be performed at any of the Agency’s locations across Australia.

As the General Manager, you will:

• Work closely with other senior executives and government stakeholders to build and strengthen strategic relationships as stewards of the APS to achieve whole of government outcomes;
• Demonstrate a comprehensive understanding of regulatory frameworks, compliance, and merits review within a government context;
• Develop and lead innovative alternatives to resolve complex problems;
• Be the authoritative source of advice influencing multiple Agency outcomes on matters of significant risk and complexity; and
• Maintain and enhance a professional culture based on the Agency’s core values, that ensures high levels of community confidence in the integrity, effectiveness and accountability of the National Disability Insurance Agency.

The role is a functional and strategic leadership position within the Agency that leads highly complex reviews and governance programs that have strategic operational significance across the organisation.

About the Division

The Reviews and Information Release Division is responsible for supporting NDIS participants by facilitating their review rights and providing transparent information access. The Division is made up of the following 3 Branches:

• External Reviews Branch - Responsible for managing and resolving applications to the Administrative Review Tribunal for external review made under section 100(6) of the NDIS Act.
• Internal Reviews Branch - Responsible for the delivery of quality Internal Review outcomes in accordance with the Participant Service Charter and Participant Service Guarantee.
• Information Release, Privacy and Legal Operations Branch - Responsible for the NDIA’s information release and privacy incident management, as well as strategic Administrative Review Tribunal reporting and governance to improve Agency policy and participant outcomes. The branch also provides strategic and operational support, quality and capability uplift services to the NDIA legal and review functions.

About you

As a contemporary leader, with a passion for equity, justice and wellbeing of participants, you approach challenging situations with optimism and curiosity. You enjoy working with people, for people, and bring energy and commitment to our team and a shared passion for driving social change, so people with disability have choice and control over their lives.

What we’re looking for in our ideal candidates:

• Deep understanding of issues affecting the disability community, or lived experience with disability, and a strong commitment to improving outcomes for people with disability, their families and carers.
• Senior operational leadership experience (and excellent people skills) to lead with a focus on people, set work programs and priorities, and get the best from a very diverse team delivering operational activities.
• A track record of great relationship building, with proven capability to maintain and leverage effective relationships with stakeholders.
• Focuses strategically and is able to set and explain strategic direction for the team to deliver outcomes against accountabilities.

• Ability to navigate complexity and exhibit integrity, drive and resilience in dynamic and personally challenging environments.
• Excellent judgement when managing high risk, high complexity issues. Experience managing merits review programs is desirable.

• You are adept at managing high risk, high complexity issues. You demonstrate resilience, adaptability and clear decision making. Your commitment to integrity and upholding public trust, combined with your extensive knowledge of governance frameworks makes you an invaluable leader in ensuring the organisation delivers and achieves its goals.
• A leader who promotes respectful standards of behaviour, reflects on their own biases and behaviours, and demonstrates how they are contributing to promoting a respectful culture, workplace, programs and policies that empower staff and puts participants at the heart of everything we do.

For more information regarding the capabilities required of SES APS leaders, please consider the relevant Leadership Profile in line with the APS Integrated Leadership System (linked).

About the NDIA

The National Disability Insurance Agency (NDIA) is an independent statutory agency of the Australian Government responsible for implementing the world leading National Disability Insurance Scheme (NDIS). This is one of the biggest social reforms in Australia’s history. The NDIS is designed to enhance the quality of life and increase economic and social participation for people with disability. It provides peace of mind for every Australian.

What you should know

To be eligible for employment with the NDIA, you must be an Australian citizen. A candidate’s suitability for employment with the Agency will be assessed through a pre-employment screening process. This will include a criminal history check and the ability to obtain and maintain an Australian Government security clearance, at the Negative Vetting 1 level. This will be arranged for you, if successful.

The NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the requirements of the role.

We strongly and actively encourage applicants from a diverse range of backgrounds and experiences, including people with disability, First Nations peoples, people from culturally and linguistically diverse (CALD) backgrounds and LGBTIQA+.

Application Instructions

To submit your application please click 'Apply Now' by the closing date.

Your application should include:

• A complete current resume
• A one-page pitch (maximum 750 words) quoting reference A005962
• 2 reference nominees

Your pitch should highlight relevant examples and accomplishments that demonstrate:

• Your ability to lead people to deliver results.
• Why you want to work for the NDIA.
• What you will bring to the role.
• Demonstrated experience in driving the delivery of a merits review function/strategy ideally from a large service organisation.

The closing date for applications is 11.59 pm AEST on the Sunday 8 June 2025

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you.

Further information can be found at https://www.apsc.gov.au/recruitability

Reasonable adjustments and support for applicants

Reasonable adjustments are available to support applicants through the process.

Reasonable adjustments could include:

• An Auslan interpreter

• Extra reading time during assessment activities, or

• Accessible software.

If you would like to receive a comprehensive candidate pack, would like to receive it in another format or would like to discuss the provision of reasonable adjustments please contact Chris Grant on 0493 714 171 or Alison Myatt 0412 630 817 using the National Relay Service 133 677 if required https://www.accesshub.gov.au/about-the-nrs or email [email protected] using the subject line: General Manager - Review & Information Release - Flexible Location enquiry via EthicalJobs.