About the role

We currently have a fantastic opportunity in our Client Experience division for a Support Coordinator. It is a part-time position, located at our head office in Keysborough. You will deliver support coordination services for our clients and achieve great outcomes.

You’ll need to thrive in a busy, fast paced environment and have fantastic interpersonal skills.

Days are Wednesday, Thursday & Friday 8:30am – 4:36pm with a 30 minute unpaid lunch break.

What you'll need to succeed

• Minimum 2 years of experience in a Support Coordination role
• Experience in delivering on individualised plans
• Previous experience supporting people with disabilities and knowledge of community services
• Knowledge and understanding of the National Disability Insurance Scheme (NDIS)
• Excellent written and verbal communication skills to enable effective and appropriate interaction at all levels within the organisation and with clients including the ability to write factual and concise file notes and reports as required
• Exceptional problem solving, analytical and evaluation skills to enable the identification of issues, analysis of options and the judgement to determine appropriate courses of action relevant to achieving positive outcomes for clients
• A client first outlook with well-developed customer relations skills and the ability to work with a range of people to deliver high quality outcomes
• Excellent time management skills and the ability to think laterally
• Ability to work as part of a team and independently
• Commitment to exceptional service delivery and a demonstrated professional approach to work
• Commitment to the principles of WHS, EEO, Cultural Diversity and all relevant legislation
• Relevant tertiary qualification in Disability Support, Community Services, Individual Support or equivalent qualification

Must haves

• Right to work in Australia
• NDIS Worker Screening Check
• Full Victorian driver licence
• Evidence of Covid-19 vaccination, including the booster (or medical exemption)

Work perks

• A supportive and collaborative work culture
• Competitive salary including salary packaging options
• Professional development and training
• Career opportunities and pathways
• EAP - Employee Assistance Program
• Access to employee benefits and discounts. This includes discounts for Endota Spa, Anytime Fitness and more!

About Wallara

Wallara Australia is a unique non-profit organisation based in Melbourne's South East. Every day we provide creative services for Australia's largest minority group – people with disabilities. We coach them to grow as individuals, to work productively, to explore their communities and to live the way they choose.

Why a career with Wallara? Because when you join Wallara, you’ll join a movement! We’re driving social change for people with different abilities and we’re having a good time doing it! We’re passionate, professional, and purposeful about our mission. We also value innovation, collaboration and celebration. It’s just the way we roll!  If you believe the future is inclusive, you’ll feel right at home with us.

2023 South East Business Employer of Choice Award Winner

This award recognises organisations that are committed to investing in the development of their people. We do this by reinforcing shared values with a united purpose which establishes a distinct Employee Value Proposition. We also invest in wellbeing, promote work life balance, have a talent growth strategy that demonstrates best practice and are creating a culture of business excellence.

The Wallara Way

• Be creative and push the boundaries
• Think client first
• Do the right thing
• Together we make a difference
• Have fun and celebrate awesomeness

Wallara Australia is a highly innovative non-profit organisation based in Melbourne's South East. We promote social inclusion through creative initiatives that deepen relationships and create real impact in society for Australia's largest minority group – people with disability.

How to apply

If you are seeking a challenging and rewarding role please apply through Ethical Jobs. Please note applications must include a resume and cover letter and only applications that meet the selection criteria will be considered. 

For more information, please contact [email protected] 

Catch us on WallaraTV, Facebook & Instagram!

Our clients come from all communities and so do our people. Wallara is an equal opportunity employer – all abilities and from every walk of life, inclusion is why we exist. If you share our values and want to drive social change to empower people with different abilities, Wallara may be your next workplace.

A position description is attached.