About the role

We currently have an exciting full-time opportunity for a Hospitality Specialist in our Hospitality division. This role is instrumental in leading and overseeing the operational practices and team culture within our hospitality sites. Providing exceptional customer service to the community while ensuring consistently high quality and person-centered services are delivered to our clients.

The role is based out of Baxter at our Sages Cottage Farm but you will also be required to work across our other Hospitality sites in Seaford, Keysborough etc.

Days are Monday - Friday working from 8:00am – 4:06pm.

What you'll need to succeed

• Relevant hospitality/business qualifications or a minimum of 3 years’ experience in a similar role
• Demonstrated knowledge of hospitality industry standards
• Previous management and hands-on experience
• Ability to lead and motivate a team
• High level of customer service skills
• Complaint handling and conflict resolution skills
• A passion for supporting people with disabilities to achieve the best they can – bring your special talents to their experience!
• Resourceful and innovative approach to creating opportunities for those we support – make social change happen
• Strong communication skills; ability to prevent and resolve issues and to build and maintain positive relationships with all stakeholders
• Strong administration skills and computer literacy in order to complete appropriate documentation
• Commitment to the principles of WHS, EEO, Cultural Diversity and all relevant legislation

Must haves

• NDIS Worker Screening Check
• Full Victorian driver licence
• Certificate in First Aid Level 2 + CPR
• Food Safety Supervisor Certificate
• RSA (Responsible Service of Alcohol) Certificate
• Evidence of Covid-19 vaccination, including booster (or medical exemption)

WORK PERKS

• A supportive and collaborative work culture
• Competitive salary including salary packaging options
• Professional development and training
• Career opportunities and pathways
• EAP - Employee Assistance Program
• Access to employee benefits and discounts. This includes discounts for Endota Spa, Anytime Fitness and more!

ABOUT WALLARA

Wallara Australia is a unique non-profit organisation based in Melbourne's South-East. Every day we provide creative services for Australia's largest minority group – people with disabilities. We coach them to grow as individuals, to work productively, to explore their communities and to live the way they choose.

Why a career with Wallara? Because when you join Wallara, you’ll join a movement! We’re driving social change for people with different abilities and we’re having a good time doing it! We’re passionate, professional, and purposeful about our mission. We also value innovation, collaboration and celebration. It’s just the way we roll! If you believe the future is inclusive, you’ll feel right at home with us.

2023 South East Business Employer of Choice Award Winner

This award recognises organisations that are committed to investing in the development of their people. We do this by reinforcing shared values with a united purpose which establishes a distinct Employee Value Proposition. We also invest in wellbeing, promote work life balance, have a talent growth strategy that demonstrates best practice and are creating a culture of business excellence.

THE WALLARA WAY

• Be creative and push the boundaries
• Think client first
• Do the right thing
• Together we make a difference
• Have fun and celebrate awesomeness

Wallara Australia is a highly innovative non-profit organisation based in Melbourne's South-East. We promote social inclusion through creative initiatives that deepen relationships and create real impact in society for Australia's largest minority group – people with disability.

HOW TO APPLY

If you are seeking a challenging and rewarding role please apply through Ethical Jobs. Please note applications must include a resume and cover letter and only applications that meet the selection criteria will be considered.

For more information, please contact [email protected] using the subject line: Hospitality Specialist enquiry via EthicalJobs.

Catch us on WallaraTV, Facebook & Instagram!

Our clients come from all communities and so do our people. Wallara is an equal opportunity employer – all abilities and from every walk of life, inclusion is why we exist. If you share our values and want to drive social change to empower people with different abilities, Wallara may be your next workplace.