ABOUT YOUR ORGANISATION

The Victorian Institute of Teaching (VIT) is an independent statutory authority, whose primary function is to regulate members of the teaching profession.

The VIT’s vision is to ensure that Victorian learners have the best teachers. All our work focusses on raising the quality of teaching, and providing for the safety and wellbeing of children and young people.

We are committed to building an inclusive workforce where the full potential of all employees is reached and our differences are embraced. The VIT supports and enables employees to work safely in a discrimination-free environment and enjoy equal opportunities.

By joining the team at VIT, you will work within a friendly, high-performance culture with a focus on people and their development.

Benefits include:

• flexible working arrangements
• consultative leadership team who cares about staff, and actively supports career and professional development
• positive and active social culture
• access to a wide variety of leave options and salary packaging arrangements
• strong commitment to equity, including through a comprehensive Gender Equity Action plan
• mental health and wellbeing initiatives
• Employee Assistance Program (EAP)
• ‘A grade' office building with 4.5-star energy rating and modern end-of-trip facilities – only minutes from Southern Cross station.

Be part of a workforce who share VIT’s vision and are committed to contributing to the safety and wellbeing of children and young people.

ABOUT THE ROLE

The Teacher Engagement and Registration Branch is responsible for the assessment of applications for teacher and early childhood teacher registration in Victoria. The Branch is also responsible for inbound stakeholder engagement, primarily through a call-centre and email correspondence.

Reporting to a Team Leader, the purpose of the role is to assess teacher registration and related applications according to legislative and policy requirements in an effective and timely manner.

The Teacher Engagement and Registration Officer will also handle telephone and email enquiries from applicants, teachers, principals, early childhood managers, employers and members of the public.

This role offers an outstanding career opportunity for a professional who is passionate about using their expertise to support VIT in its regulation of Victorian teachers.

Key accountabilities will include:

• explaining concepts and policies to teachers, principals, early childhood leaders, employers and other stakeholders in relation to queries regarding teacher registration and related applications
• identifying and proposing workable solutions to problems
• initiating improvements to process delivery in the Teacher Engagement and Registration Team
• effectively utilising existing systems to capture and record registration activities, and contribute to the development of VIT business systems

We have two vacancies available which are fixed term until 16 May 2025.

ABOUT YOU

As an experienced customer service and/or regulatory professional, you will have sound and practical knowledge of current risk-based regulatory environments. You will have experience in dealing effectively with stakeholders, and ideally a passion for child safety and experience working within the education sector.

You will have strong communication skills combined with a highly organised approach and a proven track record in understanding and applying legislative criteria, policies and procedures.

In addition to this, as the successful candidate, you will have:

• demonstrated problem solving skills, underpinned by sound analytical capability
• demonstrated ability to establish and maintain productive working relationships
• able to demonstrate flexibility, resilience and a strong attention to detail
• experience in a high-volume customer service environment would be highly regarded
• experience in a registration, license or membership processing environment requiring the application of legislation and/or policy is desirable

How to Apply

Please follow the "Apply Now" link to submit your resume and cover letter (no more than two pages) addressing the key selection criteria outlined in the attached position description.

To discuss this role further, please contact Peter Meares, Assistant Manager, Teacher Engagement and Registration Branch on [email protected] using the subject line: Teacher Engagement and Registration Officers x2 enquiry via EthicalJobs.

Recruitment and Selection Process

Our recruitment and selection process is based on the public sector employment principles and will include the following overarching principles:

• our decisions will be based on merit - we will assess each applicant’s skills, knowledge, attributes and qualifications objectively against the key selection criteria
• we will be fair, reasonable and equitable - we will provide equal employment opportunities
• we will be objective
• we will comply with our privacy obligations during the recruitment and selection process.

During the recruitment and selection process, shortlisted applicants may be asked to submit to various assessment tools and pre-employment screenings. This may include consent to conduct a nationally coordinated criminal history check.

The VIT is committed to providing and maintaining a safe working environment for its employees and stakeholders. The VIT has a COVID-19 policy which strongly recommends all employees be fully vaccinated.

A position description is attached.