About Us

The Victorian Pride Centre is a landmark hub for LGBTIQA+ communities, fostering connection, visibility, and advocacy. As a vibrant community space in St Kilda, the Pride Centre is home to numerous LGBTIQ+ organisations, events, and initiatives.

About the Role

We’re looking for a dynamic, organised and service-focused Front of House Supervisor to support the delivery of events at the Victorian Pride Centre. This hands-on role ensures smooth operations during functions and events, managing everything from coordinating bar service and venue setup, to supervising volunteers, casual staff and contractors. You’ll be a key part of making Australia’s first purpose-built LGBTIQ+ community hub feel welcoming, inclusive and professional for everyone who walks through our doors. If you thrive in fast-paced hospitality and event environments and have a passion for community engagement, we’d love to hear from you.

Key Responsibilities

Event Delivery:

• Coordinate and deliver in-person events and functions across the Centre

• Supervise event logistics including setup, AV, and pack-down

• Provide direction and leadership to volunteers, bar staff, security, and performers

• Ensure the Centre remains clean, safe, and ready for use pre- and post-event

Bar Management:

• Oversee the bar, including set-up, service and pack-down in accordance with RSA standards

• Maintain bar stock, monitor equipment, and ensure responsible service and compliance with liquor licensing

• Support event security and manage customer service on event nights

Team Leadership & Administration:

• Prepare event briefs and post-event reports

• Train and supervise casual staff and volunteers during events

• Support rostering, reporting, and booking administration during quieter periods

• Assist with the development and improvement of operational procedures

Safety & Security:

• Act as Chief Fire Warden during events

• Monitor safety and compliance across all front-of-house and bar activities

• Liaise with security personnel and emergency services when required

• Maintain clean and OH&S-compliant storage and bar areas

About You

You're confident leading a team, calm under pressure, and take pride in delivering high-quality experiences in hospitality or event settings. You’re someone who takes initiative, thrives in dynamic environments, and understands what it means to work with and for LGBTIQ+ communities. Whether you’re managing bar logistics, resolving event issues on the fly, or welcoming guests with a smile, you’re all about creating an inclusive and smooth-running experience.

What You’ll Bring

• Demonstrated experience in events, bar or hospitality supervision

• Current Responsible Serving of Alcohol (RSA) certificate

• Excellent organisational, time management and communication skills

• Experience managing volunteers or casual staff

• Ability to resolve issues quickly, calmly, and professionally

• Strong understanding of customer service and community care

• Comfort with digital systems and reporting processes

• Flexibility to work evenings/weekends in line with events

Bonus Points For

• Experience with booking/event software (e.g., Priava)

• First Aid and Mental Health First Aid certifications

• Training in de-escalation or conflict resolution

• Familiarity with LGBTIQ+ communities and issues

• Valid Victorian Driver’s Licence

For enquiries, please email [email protected] using the subject line: Front of House Supervisor enquiry via EthicalJobs .

A position description is attached.