About This Opportunity

The primary purpose of this position is to provide students with assistance and support through all aspects of student life. This includes advice on financial assistance, accommodation, diversity, disability, inclusion and health and wellbeing related issues.

In addition:

• Provide international students assistance with transitional and adjustment issues so that they can achieve their academic and personal goals through individual appointments or group programs.
• Provide students with a disability advice and guidance to build an appropriate and reasonable plan of assistance and adjustments to enable full participation in the learning experience as far as is reasonably possible.

This role will be part of the team that supports young international students through a guardianship program whilst they are under 18, specifically ensuring their safety, support and welfare whilst away from their parental support. The position will work as part of a larger team within Student Services, who will present services, across the University’s campuses, and work closely with other key providers including Student Counselling, the Libraries and importantly, the Faculties.

This role will also act as a referral service to external agencies and internal specialist areas.

Key responsibilities will include:

• Support international students through execution of support programs, presentations and 1-1 appointments, including international students’ orientation and departure sessions.
• Support students with a disability or access requirements through the delivery of 1-1 appointments, support programs and other initiatives that support the initiatives of broadening access and inclusion of students within UQ.
• Deliver on strategies to support students with a permanent or temporary disability, including illness and injury, during their studies.
• Provide advice to University staff on requirements, within the University environment, for students with a disability and formulate strategies to address these requirements.
• Play an active role in contributing to the regular evaluation of student advisory and support programs to ensure ongoing service improvement.
• Provide support through individual consultations to international students on a range of concerns related to transition to living and studying in Australia and the University of Queensland.
• Prepare and update information materials including print and web-based materials.
• Provide assistance in crisis situations.
• Perform administrative duties such as case management and record keeping, correspondence and report writing.
• Engage proactively with academic and administration staff to raise awareness and inform on student issues and concerns.
• Contribute proactively to ensure effective operation of the student support teams.
• Develop and maintain networks or partnerships with other staff of the University, student groups, government departments and other agencies on international student support services and issues.
• Consult with the University’s academic and professional staff on matters relating to student disability and provide advice on reasonable accommodations within the academic environment.
• Work with colleagues across the institution and in the community as required in support of the student needs identified.

This role is subject to The University’s Code of Conduct.

About You

• A degree in a relevant area (e.g. Social Work, Sociology, Behavioural Science, or Psychology) and at least one years subsequent relevant work experience; or an equivalent combination of relevant experience and/or education and training.
• Strong organisational skills, including planning, scheduling, prioritisation required in the management of multiple events.
• A demonstrated high level of communication and negotiation skills.
• Ability to exercise critical judgment and provide relevant advice to staff at all levels.
• Skills to work in an electronic environment and deliver on-line web enabled information.
• Experience in establishing, developing and maintaining relationships with those outside the immediate work unit.
• Tact, discretion, and ability to maintain confidentiality.
• A demonstrated ability to understand human relations and behaviour and to assist students in dealing with their concerns.
• Experience with working and liaising with people from a range of backgrounds. including.
• Experience in working with and understanding the needs of people from non- English-speaking backgrounds and/or with a disability.
• Ability to work co-operatively and supportively as a member of a team.
• Positive attitude / outlook to relate to people from varied backgrounds and ages.

Desirable

• A minimum of one years’ experience and demonstrated ability to provide welfare, academic or disability support services, particularly in a tertiary or related environment.

What We Can Offer

This is a full-time, continuing position at HEW Level 6.

The full-time equivalent base salary will be in the range $82,399 - $88,503 plus super of up to 17%. The total FTE package will be in the range $96,407 - $103,549 per annum.

For further information about UQ’s benefits, please visit Why Work at UQ and review The University of Queensland's Enterprise Bargaining Agreement 2018 - 2021.

Questions?

To discuss this role please contact Sharon Dakis, Student Services Manager [email protected] using the subject line: Student Adviser enquiry via EthicalJobs.

For application queries, please contact [email protected] stating the job reference number in the subject line.

Want to Apply?

To submit an application for this role, click Apply Now.

All applicants must supply the following documents:

• Resume / CV
• Cover letter addressing the ‘About You’ section

Please note that you will be asked to add all documents into the one upload box labelled ‘resume’, which is step one of the application form.

About the Selection Process

To satisfy prerequisite questions and ensure your application can be considered in full, all candidates must apply via clicking Apply Now by the job closing deadline or will not be accepted.

Other Information

Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our Diversity and Inclusion webpage contains further information if you require additional support. Accessibility requirements and/or adjustments can be directed to [email protected].