• Position based in Wodonga
• Work with a passionate, multidisciplinary team dedicated to making a difference.
• Enjoy attractive salary packaging, novated leasing options, and wellbeing programs.
• Be part of an organisation embracing the Sanctuary Model – a trauma-informed, healing-focused approach to service delivery and workplace culture.

UMFC currently has an opportunity for a Program Support Worker to join our Family Relationship Services (FRS) team in a Full-time capacity.

As the Program Support Worker, you will provide high-level administrative support and exceptional client service to facilitate the effective delivery of services to families across our region.

Key Responsibilities

As a Program Support Worker, you will:

• Be the first point of contact for clients and referrers, providing a welcoming and professional service experience.
• Manage day-to-day administrative functions, including supporting clinicians and the service manager, ordering supplies, setting up rooms, and managing program resources.
• Undertake and support intake and assessment processes, including initial screening for family violence, mental health concerns, court orders, and at-risk clients.
• Coordinate appointments, client communications, referrals, interpreters, and payments.
• Maintain high standards of confidentiality and quality control in client records and data entry (DEX Online).
• Assist in creating a welcoming and safe environment for children, supporting their participation in meaningful activities with parents.
• Contribute to the development and maintenance of program resources and practice manuals.

About You

To be successful in this role, you will have:

• A Certificate in Office Administration or a minimum of three years’ relevant experience.
• Knowledge of intake and assessment processes, and an understanding of risk indicators, including family violence and mental health.
• Experience working within the community welfare sector or with relevant government agencies.
• Excellent communication and interpersonal skills, with a demonstrated ability to support diverse client needs.
• Strong organisational skills and the ability to prioritise and manage multiple tasks efficiently.
• Proficiency in Microsoft Office programs, including Outlook, Excel, PowerPoint and Desktop Publishing tools.
• A positive, team-oriented approach with personal resilience, flexibility, and a sense of humour.

For a confidential chat, contact Angela Pesavento at [email protected] using the subject line: Program Support Worker FRC - Family Relationship Services enquiry via EthicalJobs.

Ready to Apply?

Embark on a fulfilling career journey with UMFC! For a copy of the position description, please email [email protected]

Applications will be assessed upon receipt.

All employment with UMFC is subject to and conditional upon a satisfactory Police Check and relevant 'Employee' Working with Children's Check.

At UMFC, child safety is at the heart of everything we do. We are proud to be a Child Safe and inclusive organisation, welcoming people of all backgrounds.

As part of our recruitment process, we conduct comprehensive screening checks.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, individuals with disabilities, and people of all genders.

Join a team that reflects and celebrates the community we serve!