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Tenancy Officer


Founded in 1919, UnitingSA's 1,000+ employees and volunteers provide critical housing, aged care, and community services to over 12,000 South Australians each year, guided by respect, compassion, and justice. 

Every aspect of what we do is unified by determination, respect for everyone’s unique worth and a passion for empowering people. Explore our vision and values: https://unitingsa.com.au/about-us/

Role Overview:

Join the UnitingSA Housing team as a Tenancy Officer. Report to the Manager, Tenancy Services, and ensure effective tenancy management across all areas from allocation to vacancy. Deliver high-level holistic tenancy support connecting the tenant with wrap-around services to maintain their housing. Drive efficient tenancy process management ensuring a quality service.

Key Responsibilities

  • Provide clear, accurate, and consistent tenancy information to all.
  • Apply housing policies for Complaints, Appeals, and Disputes.
  • Stay updated on housing options for those in need.
  • Source suitable tenants promptly for vacant properties.
  • Manage leases, bonds, inspections, and more.
  • Collaborate with stakeholders effectively.
  • Work with colleagues to enhance policies and systems.
  • Foster strong tenant and stakeholder relationships.
  • Promote UnitingSA Housing internally and externally.
  • Maintain the Single Housing Register.
  • Keep tenant files and databases up to date. 

Skills & Experience:

  • Desirable: Prior tenancy/property management experience.
  • Desirable: Proven experience in Community Services.
  • Familiarity with current Residential Tenancy laws.
  • Profound understanding of housing alternatives for those in need.
  • Outstanding organisational and time-management skills.
  • Exceptional communication and interpersonal abilities.
  • Effective engagement with diverse backgrounds and complexities.
  • Highly Desirable: Property Management qualifications.

What we offer:

  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • A competitive salary in accordance with experience
  • Work Laptop and mobile phone
  • Work facilitated motor vehicle
  • A strong commitment to your professional and personal development
  • A comprehensive Employee Assistance Program
  • Other perks, including discounted health insurance

For a confidential discussion, please contact Sunette le Roux, Manager Tenancy Services on 0461 524 969.

We aim to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal employment opportunity for our employees. We encourage applications from all members of the community, including Aboriginal and Torres Strait Islander peoples, those from culturally and linguistically diverse backgrounds and mature aged people. To view our Reconciliation Action Plan please visit: https://unitingsa.com.au/rap/.

Due to COVID-19, UnitingSA are taking necessary precautions to minimise the risk to our candidates and employees throughout the recruitment process.

If you are inspired to make a positive difference and would like to be considered for this opportunity please apply now.

UnitingSA reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

Our application process is mobile-friendly.

How to apply

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