• Commmunity Aged Care
• Southern Suburbs SA

THE OPPORTUNITY

Opportunity to work in an exciting, innovative and fast paced community aged care environment. Looking for high achiever who is detail orientated, excels under pressure, is an excellent communicator who naturally makes clients' feel valued and heard whilst working within the boundaries of their role, and is an active team player.

The Rostering Officer is responsible for rostering a team of community based support workers to deliver consumer care and support in alignment with a range of program requirements within a community based service. Working in partnership with consumers and stakeholders, the Rostering Officer ensures that shifts are allocated in a timely manner and with minimal disruption to consumer preferences and workforce availability.

KEY RESPONSIBILITIES:

• Serve as the primary point of contact for all rostering enquiries and duties
• Coordinate all rostering requests ensuring they are completed accurately and in a timely manner to reflect consumer requests, within scope of role
• Update and maintain roster changes log (or similar system) to ensure accuracy of roster changes
• Manage and prioritise workload in constantly changing high volume environment to meet consumer requests and business needs
• Meet deadlines whilst maintaining attention to detail and accuracy including a strong focus on quality of work
• Update roster database with support worker availability, consumer preferences, leave requests and other relevant information
• Monitor hours worked by support workers to ensure they are working within the scope of industrial relations obligations
• Demonstrates a high level of customer service to consumers, general public and staff in a prompt, professional and effective manner
• Communicate sensitively, openly and effectively with consumers, their families/carers and/or advocates, substitute decision makers and other staff including providing prompt, courteous and relevant responses to all enquiries including internal and external requests
• Understand cultural and linguistic differences that may present barriers to CALD clients accessing and receiving appropriate support
• Maintain rostering systems
• Strive for continuous improvement in work practices by seeking and reporting opportunities for improvement
• Work safely at all times to protect the health, safety and welfare of self, colleagues and consumers
• Provide assistance within scope of role with consumer data entry and adjustments in UnitingSA consumer database/s

KEY REQUIREMENTS:

• Certificate III/IV in Business Administration (desirable) or Community Agenda/Rostering Experience (essential)
• Current National Police Clearance – Aged Care (essential)
• Must have community aged care rostering experience
• Demonstrated experience working in a fast-paced rostering, administration and data entry role utilising rostering computing systems and customer information databases
• Demonstrated ability to effectively manage competing priorities to deliver outcomes to a high standard within agreed timeframes
• Strong customer service focus with excellent interpersonal skills
• Experience in using electronic rostering systems and consumer databases
• Experience in the use of Microsoft Office applications (Word, Excel, Outlook), the internet, and the intranet as well as office equipment/technology

You will also demonstrate a positive and professional "can-do" attitude, excellent verbal communication skills, with the ability to work equally well as a member of a team or working alone. We would like the successful candidate to commence as soon as possible! If you feel that you are well organised and have a good work ethic then please apply.

We aim to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal employment opportunity for our employees.

ABOUT UNITINGSA

UnitingSA is a not-for-profit organisation that provides aged care, housing and community services to over 16,000 people across regional and metropolitan South Australia. With more than 1000 employees and volunteers, UnitingSA delivers high quality services to people from diverse backgrounds as we strive towards our vision of a compassionate, respectful and just community in which all people participate and flourish.

CULTURE AND BENEFITS

A career with UnitingSA will offer you rewarding experiences to make a difference to the lives of people in need. We have an innovative and supportive culture guided by our values of respect, compassion, courage and integrity.

We ensure our staff are well supported, celebrated and compensated through:

• Salary packaging, which can add up to $15,900 in tax-free pay per year.
• “Together we can” Workplace Wellness Program (including leadership development, counselling support, special leave provisions, flexible work arrangements, physio program)
• An Employee Assistance Program, a free and confidential counselling service.
• Professional development and study leave

We aim to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal employment opportunity for our employees.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply for any of our advertised vacancies.

Due to COVID-19, UnitingSA are taking necessary precautions to minimise the risk to our candidates and employees throughout the recruitment process.