We're looking for a Customer Service Coordinator to play a pivotal role in ensuring our aged care customers receive top-tier, personalised care. As a key member of our team, you'll collaborate closely with our Senior Customer Service Coordinator to provide consumer-directed care for both prospective and existing customers, ensuring their unique needs are met with the highest quality service. Join us and be part of a team dedicated to making a real difference in the lives of our customers!

This permanent full-time position is located in our Port Augusta office.

Duties and Responsibilities

• Manage and coordinate a portfolio of CDC and/or CHSP customers
• Regularly review and monitor package and customer targets
• Ensure customer needs are identified and clearly communicated
• Review customer assessments, source domestic, social support and personal support services

About you

• Relevant tertiary qualifications and/or demonstrated experience in the coordination of aged care packages
• Familiarity with Aged Care Standards
• Demonstrated experience in coordination and administration
• A strong and ethical customer service approach

About Us

Uniting Communities is a leading, inclusive not-for profit community services organisation working alongside more than 80,000 South Australians each year to reduce inequality, improve wellbeing, overcome disadvantage, and support people to live the best lives they can. We value diversity and are committed to providing respectful, accessible services.

Our Benefits

• In addition to your salary, you can potentially package up to $15,900 per year pre-tax and additionally a $2,650 Meals and Entertainment card. 
• To see how this could potentially benefit your take home pay, visit our salary packaging provider, Access Pay
• Discounted private health insurance
• Annual Flu Vaccination
• Purchased Leave
• Paid Parental Leave

Check out our additional benefits at www.unitingcommunities.org

Your Application

Please click 'Apply Now' to submit your application.

Apply early; closing date subject to change.

As an organisation, we are committed to protecting children, young people and vulnerable adults. All staff are required to work within our code of conduct and undergo relevant pre-employment checks