• NEW full time permanent role  - Senior Application Support Analyst - Sydney CBD - Hybrid work model
• Utilise your expertise in application support, project delivery, and solutions design to drive innovation and excellence.
• Lead by example and mentor junior team members, sharing your wealth of knowledge and expertise to foster their professional development and growth.
• Showcase your exceptional problem-solving skills as you investigate and resolve complex issues, ensuring seamless operation of critical systems and applications
• Excellent Base Salary + Super and NFP Salary Packaging Benefits (extra $18,550 tax-free) - Take home more pay

About Uniting:

Uniting is a leading human services organisation committed to making a positive impact on the lives of individuals and communities. We are Compassionate, Bold, Innovative and Respectful

Are you ready to take on an exciting challenge in the heart of Sydney's CBD? Uniting NSW.ACT is seeking a talented and experienced Senior Application Support Analyst to join our dynamic team at our Pitt Street office. This full-time permanent role offers an opportunity to make a meaningful impact in a supportive and collaborative environment.

Role Overview:

As a Senior Application Support Analyst, you will play a crucial role in providing maintenance and support services directly to users of our systems and internal Uniting service delivery functions. Your responsibilities will include investigating and resolving problems, incidents, and requests, as well as performance monitoring. You will collaborate closely with vendors, developers, and colleagues specialising in different areas to ensure timely resolution of support issues.

Key Responsibilities:

• Provide application maintenance and support services to users and internal functions.
• Investigate and resolve problems, incidents, and requests.
• Identifies and resolves problems, incidents and requests with applications, following agreed procedures
• Collaborate with vendors, developers, and colleagues.
• Evaluates new system software, reviews system software updates and identifies those that merit action.
• Plans the installation and testing of new versions of system software.
• Drafts and maintains procedures and documentation for applications support.
• Applies and provides guidance in defining access rights and privileges.
• Ensures that system software is tailored to facilitate the achievement of service objectives.
• Ensure all support requests are dealt with according to set standards, procedures, and service levels.

Qualifications and Experience:

• Bachelor qualification in a relevant field or equivalent experience.
• Minimum of 20 years of experience in application support, project delivery, and solutions design.
• Solid professional experience in medium to large organisations.
• Experience in engaging stakeholders and developing relationships.
• Ability to operate autonomously and collaboratively in a team environment.
• Experience in leading, mentoring, and guiding senior/junior developers.

Personal Attributes:

• Self-motivated and quick learner.
• Excellent oral and written communication skills.
• Good interpersonal skills.
• Committed, accountable, and able to multitask.
• Strong team player and open-minded.

Even better:

• Experience in the application of Enterprise Architecture disciplines.
• Exposure to IT service design and operations.
• Understanding of the services and business activities of Uniting NSW.ACT.
• Experience with Dynamics 365, Procura, PeoplePoint, and Alaya Care.

Senior Application Support Analyst PD.

At Uniting NSW.ACT, we value diversity, innovation, and collaboration. Join us in making a positive difference in the lives of individuals and communities across New South Wales and the Australian Capital Territory.

What We Offer You:

• A rewarding career with a leading human services organisation.
• Competitive remuneration package.
• Up to $18,550 NFP salary packaging available.
• Fitness Passport.
• Purchase of additional leave.
• Extensive opportunities for professional growth.
• Flexible work hours for work-life balance.
• A supportive and inclusive work environment.

How to apply: 

Please send your CV and a brief cover letter highlighting why this role appeals to you - applications reviewed upon receipt, please apply today!  For all questions, please don't hesitate to contact Louise Massie via email at [email protected] using the subject line: Senior Applications Support Analyst enquiry via EthicalJobs.

Diversity and Inclusion:

We value diversity and encourage applications from individuals who identify as Aboriginal or Torres Strait Islander. Employment with Uniting is subject to satisfactory background checks, including a National Police Check and Reference Checks.

Don't miss this opportunity to be part of something great! Apply now and become a vital member of our team at Uniting NSW.ACT.