Aboriginal Service Delivery Specialist - Communities

Identified position – open to Aboriginal and Torres Strait Islander people only

Based in Parramatta CBD

Full-time or 9-day fortnight, Permanent position

Be part of meaningful change. Support communities to thrive.

We’re seeking a passionate and experienced Aboriginal Service Delivery Specialist to support Uniting NSW.ACT’s Communities Directorate in delivering services that are culturally safe, responsive, and empowering for First Nations clients and communities.

This newly created position is part of our commitment to the First Nations People and Place Strategy — a strategy that drives our cultural capability and strengthens our role as an ally, advocate, and service provider walking alongside Aboriginal communities.

You’ll be based in the First Nations Strategy and Outcomes team within the Social Impact and Advocacy Directorate, and report to the First Nations Service Delivery Lead. You’ll work in close collaboration with operational leaders and program staff across our Communities portfolios, supporting the design and delivery of culturally strong practice.

Key responsibilities:

• Partner with portfolio leaders to embed Aboriginal Service Delivery Principles across Uniting’s Communities programs.
• Lead continuous improvement and practice uplift to ensure services are culturally safe, trauma-informed, and grounded in community voice.
• Provide cultural advice and consultation to leaders and staff, supporting teams to grow in capability and cultural humility.
• Coach, mentor, and build the skills of practitioners through reflective practice, resource development, and cultural learning opportunities.
• Build and sustain strong relationships with Aboriginal communities, organisations, and stakeholders.
• Support service delivery innovation and participate in governance and quality forums to ensure strategy and actions align.
• Monitor outcomes, contribute to reporting and evaluation, and advocate for sustainable change and accountability.

About you:

This is an identified position for Aboriginal and Torres Strait Islander people.

Aboriginality is a genuine occupational qualification authorised under Section 14(d) of the NSW Anti-Discrimination Act 1977.

You bring deep cultural knowledge, lived experience, and professional insight to this role — along with a passion for supporting strong, self-determining Aboriginal communities.

You're also:

• Experienced (5+ years) in community service delivery, ideally in Aboriginal or cross-cultural contexts.
• A confident communicator who can build relationships, influence change, and foster inclusive practices across diverse teams.
• Skilled in coaching, professional development, and reflective practice.
• Equipped with knowledge of the NSW/ACT community sector, cultural safety principles, and quality service frameworks.
• Comfortable navigating complex systems and working collaboratively in large organisations.

You’ll also have:

• Relevant qualifications (e.g., in Social Work, Community Development, or Community Services) or equivalent professional experience.
• A valid NSW/ACT driver’s licence and willingness to travel.

For a copy of the position description please contact Louise Massie via email at [email protected] using the subject line: First Nations - Aboriginal Service Delivery Specialist (Communities) enquiry via EthicalJobs.

How to apply: 

We’d love to hear what drew you to Uniting and this opportunity.

Please include a cover letter with your CV and hit apply

What We offer you:

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
• A supportive and inclusive and collaborative work environment.
• Opportunities for professional growth.

Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice.

We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.

We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving and self-determining.

Uniting is a Child Safe Organisation, committed to the safety, wellbeing and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.