Seeking a dedicated Intake and Assessment Worker to be the first point of contact for people navigating housing instability or homelessness in the Parramatta area.

This is a permanent full-time opportunity working 38 hours in the local government area of Parramatta

• Monday to Friday from 8am to 4pm
• SCHADS Level 3.1 $37.35 per hour with salary packaging benefits (pay less tax) up to $18,550 per year + 11.5% superannuation.
• The role is designated for a female under section 31 of the Anti-Discrimination Act.

For more information, read the PD SHS Intake and Assessment Worker.pdf

About the Role

As an Intake and Assessment Worker, you’ll be the first point of contact for Youth, Men and Women experiencing or at risk of homelessness. This role is central to our mission of providing timely, person-centred support and managing referrals, and conducting comprehensive assessments. You will also be providing administrative support to the programs to ensure the smooth delivery of services and clinical programs based in Parramatta.

Key Responsibilities

• Conduct intake assessments for individuals at risk of homelessness and refer them to appropriate services.
• Serve as the first point of contact for accommodation and case management support.
• Collaborate with clients, families, and service systems to address immediate and long-term needs.
• Build strong relationships with external service providers and partners such as DCJ.
• Coordinate accommodation vacancies and ensure swift client placements to minimise vacancy periods.
• Maintain accurate client records and ensure compliance with privacy and reporting requirements.
• Complete monthly reporting as part of the Outcomes Measurement Framework.
• Engage in ongoing professional development and contribute to team or case management meetings.

Your Qualifications & Experience

Qualifications:

• Certificate IV in Community Services, Mental Health, Youth Work, or a relevant field.
• First Aid Certificate
• Driver’s License

Experience:

• 2+ years of experience working with Homelessness, Youth, Women’s or working with vulnerable people.
• Knowledge of best practices for Specialist Homelessness Services.

• Clear knowledge and understanding of Trauma Informed Practices.
• Experience in developing and maintaining partnerships to facilitate referral pathways.
• Excellent time management and organisational skills, with a high level of attention to detail and accuracy.
• Excellent written and verbal communication skills
• Proficient in MS Office and computer systems, enabling timely and accurate handling of client data.

Even Better:

• Previous experience working in crisis and/or transitional accommodation programs.
• Current Youth Mental Health First Aid, 

What We Offer You 

• Maximum allowable up to $18,550 per year salary packaging (pay less tax) available (visit https://accesspay.com.au/  for more information).
• Training from Day 1, including buddy shifts.
• $500 referral bonus can be generously rewarded for referring a friend who joins Uniting.
• Extensive training and professional opportunities to be a case manager in the future.
• A supportive and inclusive work environment.
• Access to our U rewards program with exclusive discounts and cash-back programs with major retailers

How to apply

If you are passionate about making a difference in the lives of vulnerable individuals, we’d love to hear from you. Just click on the ‘Apply’ button in this advert, fill out your details including your availability, upload your resume and submit.

Should you have any questions, please contact Sarah from Uniting’s Talent Acquisition Team at [email protected] using the subject line: Assessment & Intake Worker - Homelessness enquiry via EthicalJobs for more information

The application will close at 11:55pm on the closing date.

Who is Uniting?

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.