Job description:

The Front Desk Administrator position is The Youth Junction Inc.’s key contact person for young people and organisations attending or seeking to contact the Visy Cares Hub and is responsible for providing high quality service as well as administrative and secretarial support. The Front Desk Administrator regularly interacts with staff of the Visy Cares Hub and the local community and assists with events, room management and fielding enquiries about the Youth Junction Inc as well as other services collocated within the Visy Cares Hub.

Summary of Key Responsibilities:

• Providing a welcome reception to visitors attending the Visy Cares Hub.
• Updating event, room and calendar systems.
• Attending to phone calls and email enquiries and forwarding as necessary.
• General office administration and administrative assistance to staff.

Responsibilities:

The Front Desk Administrator is responsible and accountable for but no limited to the following duties:

• Hospitality
  • Welcome visitors to the Visy Cares Hub and assist as needed.
  • Monitor space calendars and facilitate room bookings as needed.
  • Assist in the planning, coordination, and delivery of Youth Junction Inc. events.

• Communications
  • Maintain a professional manner when communicating with Visy Cares Hub staff and visitors.

• • Attend to phone calls and emails and forward as necessary.
  • Attend to queries via phone, email, and mail using information provided.
  • Forward enquiries and pass to relevant parties.
  • Deliver and pick up outgoing and incoming mail for the Visy Cares Hub at the Sunshine post office when required.
  • Maintain The Youth Junction Inc.’s social media in conjunction with other staff.

• Administration
  • Open and close Visy Cares Hub on time following daily opening and closing procedures.
  • General administrative duties (e.g. photocopying and scanning).
  • Update stock of Visy Cares Hub office supplies and medical kits
  • Maintain cleanliness of Front desk and Visy cares Hub shared spaces.
  • Assist staff with administrative tasks.
  • Sign Visy cares Hub equipment in and out for visitors and staff

• Other Duties:
  • Other tasks as directed by the Program Manager, Program Coordinators or the Front Desk Administrator Manual

About you:

You are a collaborative youth focused professional with knowledge and understanding of working with young people. You want to make a difference in the lives of young people, and for the broader community. You have excellent interpersonal and communication skills. You have the ability to manage time effectively and work with attention to detail. The role is full-time, based on a weekday, 9am-5pm roster, reporting to the Program Manager.

You will need:

A current Working With Children’s Check;

Full Australian working rights.

A current Police Records Check or be willing to undertake this process.

Vaccination status as per state guidelines.

Our story:

At The Youth Junction Inc we create and enable paths and choices for productive, resilient and engage young people through strong collaborative and innovative solutions. This is underpinned by our Child Safe Policy.

The Youth Junction Inc became an incorporated society in 1999 and by 2005 was an umbrella organisation for a range of coordinated and integrated services to meet the needs of young people aged 10 to 24 years based out of the Visy Cares Hub in Sunshine, focusing on early intervention.

In the years since the Youth Junction has carved out a space linked to the lead tenancy of the Visy Cares hub, and a recognised expertise in crime prevention support services for those aged 10-25 in Western Melbourne. Our ambition is framed by our values to be welcoming, empowering and evidence informed.

TYJI Culture Statement

We will provide a safe and inclusive environment for young people and staff to thrive and build on their strengths to reach their full potential.

Hope to hear from you!