A core program within the Salvation Army Crisis Services Network, the Crisis Contact Centre (CCC) in St Kilda is a generalist service that offers a 24hr, Statewide crisis response to people of all ages. It is open for face-to-face assistance, on a drop-in basis, from 9am until 11pm every day of the year (inc public holidays) and offers a telephone-based response 24/7.

The CCC is a high-volume service that assists over 17,000 households a year, and while many are experiencing or at risk of homelessness, clients of the service present with a broad range of needs. Immediate assistance may include financial assistance for emergency housing, food vouchers and other material aid, information, advocacy and planning, as well as referral to specialist supports in relation to housing, family violence, alcohol and other drug use and mental health.

The service provides clients with a team-based response to their support needs, and functions as a referral point to other support services within the Crisis Support Services and the broader Homelessness Service System (HSS).

We are currently seeking a values-driven Social Worker to provide information, assessment and planning, practical assistance, referral and advocacy to people presenting with a wide range of urgent needs.

This is a permanent part-time role.

• Conduct client assessments within a crisis intervention framework
• Allocate financial and material aid in a responsible manner
• Seek to work through conflict and reach agreement by demonstrating good, clear communication
• Approach clients and their respective situations in a flexible and non-judgmental manner
• Maintain a culturally competent service for Aboriginal and Torres Strait Islander people
• Assist clients to navigate a complex service system – this may involve provision of information and advice, or direct advocacy and negotiation with external services
• Facilitate supported referrals for clients to specialist support services such as mental health, drug & alcohol, counselling and other, where necessary and appropriate
• Develop links with other networks and community services

The Salvation Army is subject to public health orders. You may be required to provide evidence of vaccine status dependent on requirements.

You will have

• Degree qualification in Social Work or related field and relevant professional experience
• Sound working knowledge of the Homelessness Service Sector
• A valid Working with Children Check
• A current Driver’s License
• A willingness to undergo a National Police check

What we offer

• As a registered not for profit organisation you may be eligible for generous tax-free salary packaging benefits
• Financial, retail and lifestyle discounts and benefits
• Employee Assistance Program - Independent confidential counselling service
• An inclusive culture of dedicated, passionate and professional team members

CONTACT Richard Elmer on [email protected] using the subject line: Social Worker - St Kilda Crisis Centre enquiry via EthicalJobs, for a Position Description.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

The Salvation Army has a mandatory vaccination procedure to ensure the safety and wellbeing of our community and works in areas covered by Public Health Orders requiring vaccination. Please consider this requirement when applying to a position at The Salvation Army.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.