Are you a passionate community services professional who thrives in dynamic environments and wants to drive real change for people experiencing housing insecurity?

At The Salvation Army, we believe that every person deserves safety, stability, and a place to call home. As an Access Point Senior Worker, you will play a vital role in supporting individuals and families navigating the complexities of the private rental market—and your leadership will help shape brighter futures.

About the Role

This fixed-term full-time position is part of the Private Rental Assistance Program (PRAP) within our Access Point team in Sunshine, VIC. You will provide essential guidance and operational support to the Access Point Coordinator and team, helping to ensure effective service delivery, collaborative stakeholder engagement, and a high standard of care for every person we serve.

You’ll be hands-on—supporting staff, managing service flow, overseeing communications, building strong connections with real estate agents and community partners, and maintaining a small caseload of PRAP participants to stay connected to the heart of the work.

What You’ll Do

• Support the Access Point Coordinator with day-to-day operations and strategic service delivery
• Lead the induction and mentoring of new PRAP staff
• Monitor workflow and communication across Initial Assessment Planning and PRAP programs
• Strengthen community and real estate agency partnerships across Brimbank and Melton
• Provide secondary consultations and assist with complex client matters
• Champion a collaborative, trauma-informed, and client-focused approach
• Help embed the National Homelessness Stream Model of Care across your team

What You Bring

• Diploma in Community Services (or equivalent)
• Experience supporting complex client needs within homelessness or housing services (IAP/PRAP experience highly valued)
• Strong interpersonal and communication skills
• Ability to mentor others, coordinate service delivery, and build effective partnerships
• A commitment to social justice, compassion, and The Salvation Army’s mission
• Employee Working with Children Check (WWCC)
• Valid Victorian Driver’s Licence

Why Join Us?

When you join The Salvation Army, you’re not just taking on a job—you’re answering a calling. You’ll work in a team that sees the person behind the struggle and supports them every step of the way.

What We Offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit; 
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities; 
• Access to EAP and health & wellness initiatives 
• Ongoing training and development opportunities that enhance on the job skills and proficiency;
• Lives out The Salvation Army’s mission to care for people and fight for justice
• A supportive, purpose-driven team environment
• Opportunities for professional development and growth
• The chance to shape meaningful outcomes in the homelessness and housing space
• The ability to live your values and contribute to systemic change

Conditions

Salary and conditions are in accordance with SCHADS Award Level 5.

Ready to Lead With Purpose?

If you're ready to bring your skills, heart, and leadership to a team that makes a tangible difference every day, we want to hear from you.

Apply now and help us build pathways to safe and stable housing for all.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration