Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army Australia's Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home. Services are free, voluntary, accredited and delivered by professional and committed staff.

The Initial Assessment & Planning program is required to deliver services to a minimum of 244 new clients per annum and provide a minimum of 224 Housing Establishment Fund assistances per annum.

THE ROLE

This exciting opportunity provides assistance, information and advice to individuals and families experiencing housing crisis as a result of homelessness or impending homelessness.

As the first point of contact for our homelessness services the position performs an important role in responding sensitively to the needs of people who are often experiencing personal crisis.

This role involves active participation as part of the Warrnambool homelessness team and broader Salvation Army Homelessness Stream.

Reporting to the Southwest Team Leader this position is located at The Salvation Army in Warrnambool.

WHAT WE OFFER

• As a registered not for profit organisation in addition to your remuneration you will enjoy generous tax-free salary packaging benefits
• Employee Assistance Program for you and your immediate family members
• Corporate Private Health Insurance rates
• Supportive and encouraging organisation

HOURS AND SALARY

This position is .56 EFT (21.5 hrs per week) fixed term position to 30 June 2021.

The role is shared with another Initial Assessment & Planning worker, who also works 21.5 hrs per week. The position sits within a homelessness services team that also includes three housing support case managers and a 2 Private Rental Brokers.

Salary and conditions of employment are in accordance with Social, Community, Home Care and Disability Services Industry Award 2010, level 4.

ABOUT YOU

• Tertiary qualification and/or experience in the welfare sector preferred
• Makes sound decisions
• Makes decisions in the face of diverse opinions or complex/crisis situations
• Makes sound, timely decisions leading to effective service delivery
• Uses valid, reliable and sufficient information to make decisions
• Makes decisions that are consistent with values, policies and procedures

*All applicants must address the below selection criteria in their application to be considered

Selection Criteria

• Case management

Demonstrates ability to meet professional expectations of ethical, effective and accountable interventions Maintains knowledge of the range of resources and services available according to the specific needs of the client Undertakes appropriate recording and reporting Liaises with other service providers as appropriate

• Building client relationships

Respects client confidentiality Establishes and maintains appropriate boundaries Aware of own attitudes and biases, and how the impact interactions Recognises and deals effectively with vicarious trauma Develops and implements communication strategies specifically tailored to presenting client needs Builds positive relationships with clients and those connected with clients including carers, parents, partners, families

• Homelessness

Demonstrates knowledge of homelessness including context, causes, issues, philosophies and legislation Understands and applies homelessness models, approaches, theories and practices when dealing with clients Ability to understand and respond to the needs of individuals experiencing homelessness or at risk of homelessness

• Influence others

Responds constructively to conflict and disagreements with appropriate levels of compassion and empathy Keeps discussion focused on the key issues Adopts a 'solution-focused' approach to dealing with conflict Identifies others concerns and expectations

• Focus of people we serve

Is mindful of the impact of own role on those TSA serves in the community Provides service appropriately and responsively to the needs of people Advocates and negotiates effectively for people Confirms satisfaction with services and addresses or escalates complaints

• Display resilience

Displays an optimistic approach to work Keeps control of own emotions and remains calm in the face of challenging situations Offers opinions and works through challenges constructively Is flexible, adaptable and maintains appropriate self-care

• Act ethically and with integrity

Supports a culture of integrity and professionalism Represents the organisation in an honest, ethical and professional way

• Manages self

Regulates own behaviour and responds appropriately in all circumstances Shows commitment to achieving challenging and complex goals Maintains own motivation when tasks become difficult Seeks and responds positively to constructive feedback and guidance

• Requirements

A current and valid Working with Children Check or is required
Ability to provide proof of work eligibility in Australia

TSA Social Mission embraces diversity and encourages applications from:

• Aboriginal and Torres Strait Islander people,
• People who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
• People with a culturally or linguistically diverse background

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.