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Emergency Relief Phone Assessor

The Salvation Army

About the role

We are currently seeking a compassionate and resourceful Emergency Relief Assessor. This position is responsible for assessing community member needs and determining appropriate financial assistance (emergency relief) and/or referrals, as required.

If you are driven by a deep sense of compassion and have a knack for identifying the best possible avenues for assistance, then we invite you to join us. This is an opportunity to be part of a rewarding journey where your expertise and dedication will have a lasting impact on individuals and communities in need.

You will successfully:

  • Conduct interviews and assessment for emergency relief (ER) with community members in accordance with Doorways guidelines
  • Determine the assistance to be provided in line with Doorways standards of practice
  • Ensure community members are assisted to access support services through referral and advocacy to service providers within and external to The Salvation Army, where appropriate
  • Escalate complex or unresolved matters
  • Ensure accurate, up-to-date client records and data is maintained for all clients in accordance with TSA standards and procedures, using all relevant TSA systems including SAMIS
  • Ensure risks to community members, staff and TSA are identified and brought to the attention of the relevant Line Manager as soon as possible
  • Ensure service gaps are identified and recommendations for service delivery improvements are made to the relevant Line Manager
  • Actively support the local mission delivery model by working collaboratively with Corps, where required
  • Practice adherence with TSA's Policies and Procedures, Doorways Model of Care and Practice Guides
  • Participate and contribute to continuous improvement

This is a permanent part time role based in Modbury, SA. The salary and condiitons are in accordance with the SCHADS Level 3 Award.

You will have

  • Diploma level (preferred) or Certificate IV (minimum) qualification in a related field (Community Services etc)
  • Experience working in the community services sector
  • Experience working with people from culturally and linguistically diverse backgrounds would be beneficial
  • Experience working in a fast-paced environment (contact centre) would be highly regarded (for Phone Line ER Assessors)
  • The willingness to undergo a National Criminal History Check
  • A current and valid Working with Childrens Check

What we offer

  • Flexible working conditions
  • (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
  • Employee Assistance Program - Independent confidential counselling service
  • Financial, retail and lifestyle discounts and benefits
  • Discounted health and fitness programs through Fitness Passport
  • Up to 8 weeks leave per year through our purchase leave scheme
  • Generous Parental Leave offering of 12 weeks
  • Up to 5 days paid leave per year to support a TSA program or activity
  • An inclusive culture of dedicated, passionate, and professional team members
  • Positively supporting and impacting the lives of others through your career contribution

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

How to Apply

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

This job ad has now expired, and applications are no longer being accepted.
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