KEY INFORMATION

Role: Affirmation Station Shop Manager

Reports to: Operations & Relationship Lead

Hours: 22.8 hours per week, part-time – 0.6 FTE

• Thursday - 10:30am - 6:30pm
• Friday - 10:30am - 6:30pm
• Saturday- 9:30am - 5:30pm

Remuneration: Retail Industry Award Level 4

• Base hourly rate: $27.17
• Saturday work: $33.96

This is a part-time role. The successful candidate will also receive entitlements such as annual leave, gender affirmation leave and sick leave proportionate to their hours of work.

Location: Brunswick East

Term: 12 month fixed term contract

Checks: Employment is contingent on a satisfactory Working with Children Check and Police Check.

About Transgender Victoria

Transgender Victoria is Victoria’s leading body for transgender, gender diverse and non-binary (TGD) people. We are trans-led, working for, by and with trans communities to achieve better social, economic and health outcomes. We represent TGD communities by fostering connection, advocating for change and supporting trans people to lead full and meaningful lives.

As part of TGV, you’ll have the opportunity to work directly with trans and gender diverse people across Victoria and support them to access gender affirming services like purchasing the outfits of their dreams!

Role Purpose

The Affirmation Station Shop Supervisor is responsible for the day-to-day retail operations of Affirmation Station, including volunteer management, rostering, merchandising, and supporting people to find wonderful gender affirming outfits.

About You:

The successful candidate will:

• Be excited about contributing to Melbourne’s only trans-specific op shop and fostering a welcoming, inclusive, joy filled space for community.
• Be passionate about supporting people new to their trans or gender diverse journey.
• Feel confident engaging with people from diverse backgrounds, experiences, and levels of understanding about trans and gender diverse identities.
• Be capable of working independently, taking initiative, and guiding volunteers with varying experience levels.
• Be able to create a positive, warm and welcoming environment.
• Demonstrate professionalism and a clear understanding of workplace boundaries.
• Have lived experience as a trans or gender diverse person.
• Share values aligned with TGV’s mission.
• Have strong organisational skills and attention to detail.
• Have experience in retail and/or retail management.
• Be a strong communicator who values collaboration and inclusion.

Key Responsibilities

Retail Operations & Team Management

• Manage shop sales performance and ensure smooth daily operations.
• Roster, train, and support staff and volunteers.
• Ensure a high standard of customer service.
• Maintain accurate volunteer and customer records using TGV’s system.
• Lead the sorting, quality-checking, and laundering of op shop donations.
• Creatively merchandise the shop and maintain a beautiful and welcoming environment.
• Provide customer service and assist with merchandise-related enquiries.
• Support community access to gender-affirming clothing and items.
• Warmly welcome people into the space and educate them on what the Affirmation Station serves as.

Financial & Administrative Tasks

• Assist with packing and sending online orders.
• Ensure timely and accurate financial recordkeeping.
• Maintain and regularly review shop procedures and the Operations Manual.
• Comply with TGV’s administrative and reporting requirements.

Workplace Health & Safety (WHS)

• Identify and manage risks in line with WHS standards.
• Support the physical and psychological safety of staff, volunteers, and customers.
• Manage emergency evacuation procedures if required.

Community Engagement

• Represent the shop at pop-ups, events, and community activations.
• Help build a sense of pride, belonging, and connection in the space.

Key Selection Criteria

Essential

• Lived experience as a trans or gender diverse person.
• Experience working within LGBTQIA+ contexts (paid or volunteer).
• Demonstrated commitment to privacy, confidentiality, and maintaining professional boundaries.
• An understanding of the challenges and joys of being a TGD person.
• Experience building positive community relationships with local TGD people.
• Empathy and people skills — particularly within the TGD community.
• Strong verbal and written communication skills.
• Experience in a retail environment
• Ability to work autonomously while remaining connected to a team.
• Demonstrated ability to prioritise, stay detail-focused, and deliver results efficiently.
• Conflict management or resolution skills.
• Physical capacity to lift items between 5–16kg regularly.
• A current Working with Children Check.

Desirable

• Experience managing teams of staff or volunteers (especially in retail or LGBTQIA+ settings).
• Trauma informed awareness and/or mental health first aid training.
• Familiarity with Salesforce.
• Driver’s licence and access to a vehicle

What We Offer

• Opportunity to work within a team of trans and gender diverse people.
• Salary packaging options.
• Team coaching and development opportunities.
• Connection with community and a direct, positive impact on queer and trans lives.
• Discounted or free tickets to local events.
• Free tickets to TGV workshops, social groups and the trans gala!
• Ongoing professional development.
• Gender affirmation leave.
• Access to EAP via your chosen provider.

The list of responsibilities is not intended to be inclusive, and may include additional responsibilities as required. It may become necessary to modify/change these position responsibilities from time to time. 

How to Apply

Please click Apply Now to submit your application. 

Transgender Victoria is an equal opportunity employer. We strongly encourage applications from trans and gender-diverse people, people with disabilities, First Nations people, people of colour, and people from culturally and linguistically diverse backgrounds.

A position description is attached.