ABOUT US:

The Police Association of Victoria (the Association) represents the industrial, legal and welfare interests of approximately 18,000 sworn police officers and Protective Services Officers (PSOs) in Victoria and is among the most influential and high-profile employee organisations in the state.

ABOUT THE ROLE:

The Corporate Support Team forms part of the Association’s Corporate Services department which delivers a wide range of the organisation’s administrative and financial responsibilities.

Members of the Corporate Support Team process membership data and activity from recruitment to retirement, administer member subscriptions, holiday homes operations and office reception.

A position is now available for a Client Relations Officer who will be responsible for providing front of office reception services, procurement and distribution of gifts, tasks associated with the annual Retired Members’ dinner, annual Life Members’ lunch, membership support duties, administer online holiday homes booking system as well as assisting with booking enquiries and building tours for Levels 4 and 5 training and functions.

Reporting to the Corporate Services Manager, the key responsibility of the Client Relations Officer include, but not limited to:

• Front desk reception duties, including the training of corporate support officers and as required.
• Assist with inquiries and organising in house functions and events on levels 4 and 5.
• Coordinate the engraving of gifts for the Association’s retirement and resignation functions.
• Arrange and maintain the stock of Association’s gift and purchasing new stock when required.
• Maintain the President’s diary.
• Undertake the administrative tasks associated with the annual retired dinner and life members’ lunch.
• Undertake Membership support duties, including process resignations and retirement and maintaining the membership database system on a regular basis to ensure that member details and interactions with TPAV are accurately maintained.
• Prepare membership recruit induction kits.
• Administer the online holiday home booking system, including the coordination of bookings, responding to enquiries, issuing invoices and reconciling payments.
• Provide administration support to all Association staff and Management under the direction of the TL Corporate Support Team and Manager Corporate Services.
• Other duties as directed.

ABOUT YOU:

You will need to:

• Demonstrate experience working in a front desk reception position.
• Demonstrate experience in organising events and functions.
• Have the ability to diplomatically deal with sensitive and confidential information and communicate with people at all levels.
• Have sound IT skills and, in particular, a demonstrated proficiency in the use and knowledge of MS Office applications.
• Have a willingness to work in a busy and challenging environment under limited direction and function within a team environment.
• Have good organisational skills, particularly the ability to multi-task and meet timelines.
• Demonstrate an understanding of the services provided by The Police Association and a commitment to its values.

You are required to have:

• A current Victorian Driver’s Licence
• Responsible Service of Alcohol

HOW TO APPLY:

Click "Apply now" to submit your application.

To obtain a copy of the position description or discuss the role, email Devi Chinnaraj, Team Leader Corporate Support at [email protected] using the subject line: Client Relations Officer enquiry via EthicalJobs.

TPAV is looking to fill this position as soon as possible. Applications will be reviewed upon receipt, so do not delay submitting your application!