The Filipino Community Council of Victoria, Inc. (FCCVI) is a duly incorporated non-political, non-stock, non-profit, and benevolent community service organisation, founded in 1988.

FCCVI is recognised as the umbrella body of the Filipino organisations in Victoria. Its existence came about as a direct request from the Australian Government in the late 1980s through the then Minister of the Department of Immigration to be the primary contact in communicating and collaborating with individual Filipino organisations rapidly increasing at that time.

We are seeking a suitably qualified Care Manager to work in our Brooklyn based office in Melbourne’s West. Knowledge of the Filipino culture and language is preferred along with previous experience in a similar role.

About the role:

Some of the specific duties include:

• Handling of client intake which includes assessment and recommendation on care.
• Assisting with the coordination of medical appointments with Allied Health Professionals and continually following up client progress, health and wellbeing.
• Providing verbal and written information to consumers, new to the program, that clearly sets out fees, budgets, service availability, information on HCP and CHSP, etc in a Service Agreement in accordance with the Australian Government Guidelines.
• Developing and documenting consumer/carer focused care plans for consumers/carers having regard to their preferences and vision, as well as matching them to available trained resources and reviewing these in line with FCCVI Policies and Procedures.
• Providing ongoing case management for Home Care Packages (HCP) for the consumer/carer, conducting regular reviews of their needs and amending care plans as appropriate such as reassessment of clients for higher levels of care and/or clinical management.
• Liaising and advocating for clients with other relevant service providers regarding individual care needs and required levels/types of services.
• Implementing planned intervention programs and strategies as needed including tasks discussed and approved by clients.
• Maintaining up to date consumer/carer files including Care Plans and care notes.
• Responsible for providing the necessary leadership to ensure the effective and efficient management of the program.
• Participating in the recruitment and selection process.
• Facilitating the necessary induction and training for CCW staff.
• Purchasing for office and client needs.
• Monitoring individual budgets under HCP.
• Finalising Medicare claims monthly.

The key to success will be:

• Tertiary or similar qualifications in Health, Welfare, Nursing or Social Sciences.
• Current driver’s license.
• Working with Children’s Check.
• Experience in customer service role.
• Sound administrative skills.
• Experience in Home Care, Aged Care or similar industry preferably in case management.
• Exceptional attention to detail.
• Advanced computer skills (Microsoft office, QuickBooks, CRM).
• Excellent verbal communication and listening skills.
• Excellent organisational skills.
• Financial aptitude and ability to keep accurate records.
• Relationship management skills.
• A highly demonstrated standard of team work.
• Commitment to providing quality aged care within the community.
• Experienced people leader.
• NDIS, Home Care Package knowledge essential.
• Demonstrated significant experience and knowledge of the needs of older people and people diagnosed with dementia.

Parking onsite is provided. The salary will be in line with the Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS).

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