The Palladium Group's logo

Family Liaison Officer - Pacific Labour Facility - Warrnambool, Mildura and Colac, VIC & Tamworth, NSW

The Palladium Group

Project Overview

The PLF works with DFAT and DEWR to support the administration of the PALM scheme and facilitate opportunities for Australian employers to connect with workers from the Pacific and Timor-Leste. The PLF is managed by Palladium and has been established as a trusted intermediary in supporting Australia-Pacific circular labour mobility.

Role Overview

The Family Liaison officer(s) will be responsible for helping the accompanying families to settle into life in Australia by providing information, practical support and guidance to families and serving as a first point of contact for initial and ongoing settlement needs during their time in Australia.

Primary Duties and Responsibilities

Under the direction of the Family Liaison Manager the Family Liaison Officer will:

  • Build relationships with Approved Employers (AEs) participating in the pilot, relevant regional relationship managers, essential service providers (doctors, schools, childcare centres), Country Liaison Officers (CLOs), and local councils and diaspora groups in the regions in which families will be settled, to ensure that on arrival, families are well supported and able to access the needed services in a timely manner. 
  • Connect families with the Department of Home Affairs Settlement Engagement and Transition Support (SETS) program, and other relevant Home Affairs migrant settlement resources, to ensure that families can access applicable supports (e.g., Medicare, Childcare Subsidy, Family Tax Benefit).
  • Build relationships with accompanying families, positioning themselves to be a key support and point of contact for families after their arrival in Australia, including to periodically check-in with families to monitor their progress settling into life in Australia. 
  • Be the primary contact or referral point for families and other PALM stakeholders in the event of serious incidents involving family members. 
  • Work with Community Connections to establish informal groups to enable families to share experiences and support each other.
  • Monitor and record issues affecting families and children, identifying common issues that arise, and working to address them proactively across the broader cadre of families. 
  • Work with the PLF Quality, Learning & Performance Team (QLP) to gather and record information relevant to the Family Accompaniment pilot’s Monitoring & Evaluation framework. 
  • Deliver briefing to families on arrival to ensure they are well positioned to access required services and settle into life in Australia.
  • Support families as they prepare to return home in the final months of their time in Australia.  
  • Undertake and deliver the outcomes and objectives of the role in accordance with the expected Core Capabilities, Ways of Working and Values of ONE PLF including the Palladium Child Protection Policy and Code of Conduct.

Required Qualifications

  • Tertiary qualifications in social work, human services, social/behavioural sciences, community services or a related discipline.
  • Minimum 2 years work experience in case management. Background or experience in working in migrant settlement, family support programs or services an advantage.
  • Demonstrated knowledge and understanding of case management frameworks.
  • Demonstrated knowledge and experience in critical incident management.
  • Excellent people-to-people skills, with demonstrated experience managing relationships with a diverse range of stakeholders, including children.
  • Current working with children and young people Blue Card (or equivalent) as the work includes close contact with children.
  • Experience in data collection and database management.
  • Experience of working in or with Pasifika communities a strong advantage.
  • Knowledge of one or more Pasifika languages an advantage.
  • Due to the evolving nature of our program, it is possible that an Adviser may be expected to undertake duties that fall outside the remit of their original Terms of Reference to ensure the ongoing success of the program.


  • Great team culture with social activities and events
  • Working for a program that is making positive impact

Applications will be assessed on a rolling basis.

This is a regional based role Victoria (Warrnambool, Mildura and Colac) and Tamworth, NSW, requires frequent travel and after-hours availability as required, with options for flexible working. Candidates who are willing to relocate for the position must do so at their own expense. You must have valid Australian work rights to be considered for this position - visa sponsorship is not available. The successful candidate will be offered an initial contract to 31 December 2024.

About Palladium - Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at [email protected] using the subject line: Family Liaison Officer - Pacific Labour Facility - Warrnambool, Mildura and Colac, VIC & Tamworth, NSW enquiry via EthicalJobs and we will be in touch to discuss.

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

How to apply

This job ad has now expired, and applications are no longer being accepted.

Email me more jobs like this.