• Job no: CDF46

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.​

Join us in digitising healthcare!

What’s the opportunity?

The Senior Clinical Advisor is responsible for providing DFSV expert advice across the 1800RESPECT program. This includes all ensuring all policies, procedures and guidelines are best practices and embedded across the service, identifying clinical risks and providing guidance regarding complex service users.

About the role

Clinical Governance, Advice & Leadership

• Develop and continuously improve clinical policies, procedures and guidelines across 1800RESPECT that support best practice standards and alignment with the Telstra Health clinical governance framework
• Support the Clinical Service Director and provide authoritative clinical advice and guidance to clinical and leadership teams
• Implement change management practices and effective communication strategies to ensure best practice clinical practice and professional standards and embedded across the service
• Oversee service quality assurance processes, embedding risk management, compliance measures, and evidence-based approaches into service delivery.
• Ensure compliance with regulatory, ethical, and legal requirements, aligning program policies with national frameworks and legislative obligations.
• Ensure clinical risk and incidents are reported as per the incident reporting procedure
• Provide a DFVSA clinical lens and advice to Telstra Health Communications and Marketing teams, ad-hoc requests from the Department of Social Services, and any other requests.

Quality Improvement

• Ensure resolution of clinical complaints, through a fair and transparent process.
• Continuously maintain and improve the feedback management system in collaboration with the Senior Quality and Risk Manager
• Provide regular reporting on clinical incidents, risks, compliance and actively contribute to the 1800RESPECT Clinical Governance Committee.
• Lead and guide the complex service user framework and practice guidelines and provide clinical expertise to team members.
• Contribute to learning and development programs through a continuous improvement cycle

Assessment and mitigation of clinical risk

• Identify clinical risk in any new development or release, practice or policy for 1800RESPECT products and services.
• Use a systematic approach to gather requirements and analyse digital health solutions to ensure clinical specifications are tested through to production
• Provide clinical safety assessment to identify potential clinical risks and work collaboratively with the planning/designing, building, testing, deployment, support and maintenance teams, to mitigate.
• Identify and communicate trends and gaps in quality and safety data and outcomes to key stakeholders
• Provide subject matter expertise to key stakeholders and clinical end-users to address day to day issues relating to clinical safety, quality outcomes and to mitigate risk

About you

• Psychologist registered with AHPRA or Social Worker register with AASW
• Masters qualification considered favourably
• Must have minimum 5 years’ experience in a clinical supervisory role in the Family, Domestic and Sexual Violence sector.
• Must have minimum 5 years leadership experience.
• Experience in implementing Clinical Governance Frameworks
• Extensive clinical supervision experience
• Strong operational experience preferably within telehealth service provision

Why join Telstra Health

• We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
• Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!

And it doesn’t stop there

• Avenues for growth and stepping into other roles.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more
• Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave.

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today via the "Apply Now" button, or get in touch with us on [email protected] using the subject line: Senior Clinical Advisor enquiry via EthicalJobs.

Applications will be assessed and shortlisted as they are received so apply today!

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.