Your Role: More than just a desk job

We’re looking for a Client Experience Officer who’s all about connection, care, and keeping things running smoothly. You’ll be a key part of our intake and client services team—welcoming new clients, supporting them through their journey, and making sure the behind-the-scenes systems (like Salesforce and ShiftCare) are ticking along beautifully.

You’ll also take the reins on document control and lend a hand with admin across the organisation. Basically: if you love variety, organisation, and helping people feel at ease, this is your kind of role.

What You’ll Bring

• Cert III (or higher) in Business Administration or similar
• Clear, confident communication skills (written + spoken)
• Great with juggling priorities and managing time
• Comfortable with Microsoft Office and picking up new systems
• Full working rights in Australia
• Current NDIS Worker Screening Check
• Bonus points if you know your way around Salesforce, ShiftCare, or have experience in document control or property maintenance.

What You’ll Get

• A full-time, Monday–Friday role with stability
• Salary packaging options to make your money go further
• A supportive, inclusive, and down-to-earth team
• Ongoing learning and development opportunities
• Employee Assistance Program
• A workplace where you can be 100% yourself

We’d love to learn more about you – specifically, why you’re interested in working with us and how your skills and experience make you a great fit for the role. The Dementia Foundation is committed to substantive equality as well as a diverse workforce. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds, people of diverse sexuality and/or gender and people with disabilities.