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Team Leader - Rostering

The Benevolent Society

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  • Full-time position based in Hurstville
  • $92,000 to $99,000 inclusive of Super + Salary Packaging
  • Flexible, friendly organisation, Hybrid work options available

Our Organisation

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

About the Role

As our Ageing Rostering Team Leader, you will play a pivotal role in leading our Rostering Team to ensure the accurate and timely allocation of home support services. Reporting to the Deputy Manager within the Aged Care Services team, you will oversee the day-to-day operations of the Rostering Team, ensuring that service provision aligns with client needs and preferences.


  • Lead and support the Ageing Rostering Team, providing guidance and assistance to Rostering Officers.
  • Schedule Rostering Team attendance times to ensure optimal coverage throughout the day.
  • Efficiently coordinate services for clients by matching staff availability and experience with client service needs.
  • Apply commercial acumen to develop cost-effective rosters that maximise direct client service provision.
  • Coordinate roster adjustments for staff absences and client service change requests.
  • Liaise with external stakeholders, including suppliers and community partners, as required.
  • Assist with the recruitment and onboarding of Support Workers and Roster Officers.
  • Process time-sheets for our Support Workers.

Our Benefits

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:

  • Salary Benefits - You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
  • Motor Vehicle Packaging Options – to suit your lifestyle.
  • Work/Life Balance - Flexible work arrangements including hybrid home/office work arrangements, 1 accrued day off a month for full-time employees (that’s an extra 12 days off per year!).
  • Recognition and Reward – Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
  • Wellness - Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.
  • Professional development – We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
  • Our Reconciliation Commitment – First Nations employees are entitled to up to 10 days of unpaid leave for ceremonial purposes, as well as the option to be a voice on our RAP working group and have the opportunity for cultural and professional development that supports career pathways.

Skills and Experience:

  • Demonstrated experience in developing and managing large/complex shift rosters.
  • Strong leadership capability with a commitment to fostering a culture of excellence and accountability.
  • Excellent customer service skills and ability to handle complex situations.
  • Proficiency in technology-based client management systems such as Alaya Care.
  • Demonstrated experience in developing and managing large/complex shift rosters that put the needs of the client first but also balance staff availability and maximising resource allocation efficiency. This could ideally be in community services, but other sectors will also be considered.

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values the cultural knowledge and wisdom of the First Nations people, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.

Apply Now!

To apply, please click the APPLY NOW button, and submit your current CV and 1-page cover letter outlining your reasons for applying and suitability for the role.

Have any questions? Contact either Sally on 0401 675 631 or Amanda on 0466 737 479 for a friendly, confidential discussion.

The Benevolent Society respects and promotes human rights and diversity and is committed to building an inclusive culture. We welcome diversity in all its forms; applications from underrepresented communities are strongly encouraged. We value relationships with our local Aboriginal community and welcome applications from its members. We see ability not disability, if you identify as a person with a different ability, please get in contact to let us know how we can accommodate your needs. We pride ourselves on being a client and child safe organisation and as such all our staff and volunteers go through security screening relevant to the role.

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How to apply

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