• Full time position based on Bidjigal Country in Hurstville 
• Flexible Friendly organisation, WFH options available  

Who We Are

Join The Benevolent Society, a flexible, friendly organisation with over 200 years of history empowering Australians to live their best lives. We’re independent, non-religious, and deeply committed to reconciliation and inclusion.

About the role

As the Team Leader for the Home Support team, you will play a pivotal role in fostering a culture of excellence and client satisfaction. You will be responsible for providing support and guidance to the Home Support team members (HSTM), ensuring they have the necessary resources and training to excel in their roles.

Your leadership will be instrumental in maintaining high service quality standards, and you will inspire your team to turn each interaction into a memorable experience for the clients. Helping your team to recognise the impact of their work, you will celebrate the wins, embrace the opportunities for improvement, and build upon their potential. By cultivating a collaborative and empowered environment, you will enable your team to consistently meet and exceed customer expectations, ultimately contributing to the success and reputation of our organisation.

Duties

• Lead and support the team to deliver aged care services that meet legislative, funding, and quality standards.
• Monitor and evaluate service delivery and client outcomes, identifying areas for improvement.
• Provide structured supervision, coaching, and performance management to team members.
• Collaborate with internal and external stakeholders to enhance service coordination and client outcomes.
• Support the Manager in operational oversight and act in their absence as required.

Our Benefits  

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes: 

• Salary Benefits -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!   
• Motor Vehicle Packaging Options – to suit your lifestyle.     
• Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee. 
• Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.      
• Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave. 
• Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.  
• Our Reconciliation Commitment – Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

Skills and Requirements

• Relevant qualifications in nursing, social work, aged care, community services, or a related field is desirable.
• Proven experience leading a team in a client-focused service environment.
• Strong understanding of aged care legislation, compliance frameworks, and quality standards.
• Demonstrated ability to manage performance, support staff development, and drive service improvements.
• Excellent interpersonal and communication skills, with the ability to build effective relationships across diverse stakeholders.

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.   

Interested? Apply online today!  

Click "Apply now" to submit your application.

Please submit your current CV and cover letter outlining your suitability and interest in the role. 

Have a question or not sure if you meet the criteria? Contact Francesca Rose on 0481 097 167 for a confidential, friendly chat today.

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.

A position description is attached.