About Us

Synapse is Australia’s voice of brain injury. We use our voice to create awareness, education, support, and advocate for people living with brain injury. We know that the lack of pathways for people living with brain injury can increase vulnerabilities and may limit choices and self- determination.

The impact of brain injury often causes or amplifies difficulties with mental health, lack of housing, connection with the justice system, family and domestic violence, and limited employment opportunities. Synapse’s work addresses these underlying issues through knowledge and training, community engagement and tailored informational tools.

About the role

The Quality and Risk Lead is a national role and will lead the ongoing development and implementation of Synapse's Quality and Risk Management Framework. The role is responsible for leading and coordinating the analysis of business processes.

Through planning, coordinating and performing quality monitoring activities, the Quality and Risk Lead shall collaborate with management to identify opportunities for timely process improvements whilst maintaining robust organisational compliance as required under legislation, standards and funding contracts.

The role responsibilities include:

• Maintain the controlled document library including designing the framework of linked Policies, Procedures, Forms and other materials.
• Perform independent internal audits of services and maintain an auditing schedule.
• Maintain a Continuous Improvement Register for the organisation and facilitate collaborate problem solving to identified non conformances and support management throughout the change management process to undertake improvements.
• Identify external audit schedules and coordinate the preparation for audits.
• Analyse, organise and manage information and data and provide advice on policy, business and organisational methods.
• Maintain Quality Management System Registers including the Risk Register and Compliance Register.
• In connection with People Capability, initiate and coordinate Workplace and Health and Safety initiatives, including worker surveys.
• Undertake and manage new projects as assigned by the Director.

About You:

• Minimum of 2 years’ experience in quality management, ideally within health or community services
• Tertiary qualifications in organisational Quality and Risk Management.
• Strong understanding of key accreditation frameworks including NDIS, NDAP and HSQF

• Knowledge and understanding of the challenges faced by Human Service providers in relation to balancing person centred practice and compliance.
• Self-awareness and demonstrated ability to be able to communicate instructions, requirements, and expectations clearly and concisely, and be able to adapt their style and approach to their audience
• Confidence to work autonomously and to take the initiative to problem solve and act in absence of direct supervision.
• Confidence in the development, implementation and maintenance of new systems and processes.

Desirable:

• Experience in Brain Injury/Neurocognitive disability and advocacy will be highly regarded.
• Experience and knowledge gained working in the Human Services field is highly regarded.
• Knowledge of, or the ability to acquire knowledge of relevant Quality Standards including (NDIS Practice Standards, national Standards Disability Service).
• Qualifications, Skills, Experience in Workplace Health and Safety.

*Please not that is is a requirement prior to joining our organisation to undergo a NDIS Worker Screening Check.

What Synapse can offer you:

• Boost your take home pay with salary sacrificing options – mortgage/rent, living expenses, and entertainment.
• 17% leave loading
• A warm, flexible and supportive work environment
• Dog friendly office :)
• Lovely West End location – cafes galore!