Is it time for you to shift to a role aligned with your values?

Do you love lists, clean data, efficient meetings, balancing multiple priorities and keeping an important socially focused organisation humming? This role could be for you.

The NSW Community Alliance is seeking an experienced administrator who can support the organisations to live out their mission of the common good.

Ideal for someone with experience as a sole administrator supporting passionate, creative people to do their best work.

PURPOSE AND VISION

“The Alliance brings together diverse community organisations, unions, and religious organisations to advance the common good and achieve a fair, just and sustainable city.

We do this by providing opportunities for people to have a say in decisions that affect them, their families and everyone working and living in NSW cities and regions.

The administrator for the Alliance enables a dynamic, creative group of organisers to do their work. By maintaining and improving administrative systems you provide order and peace of mind so that hundreds of volunteers can engage effectively with the important work of the Alliance.

Across the role, you’ll not only be supporting the NSW team in Sydney and Newcastle, but interacting with leaders and organisers from Queensland, Aotearoa-New Zealand, Canada and the United States.

ABOUT YOU

You are someone that takes initiative and are able to identify areas for operational improvement; getting stuck in to solve problems before others even pick them up. As the main gateway for communications into the organisation you are both friendly and professional.

You are organised and enjoy helping others to get organised whilst managing those important day to day administrative tasks that help any office to run more effectively and efficiently. You help create a physical workplace for employees to enjoy coming to and can also support a flexible working environment to enable online participation.

POSITION SUMMARY

NSW Community Alliance is looking for an experienced and passionate professional to oversee and coordinate the day-to-day administrative activities of the office and organisation. For the first year, the position is full time including an administrative secondment supporting the IAF Pacific, the network to which the NSW Community Alliance belongs.

KEY RESPONSIBILITIES

The Administration & Operations Manager will work to support the administrative operation of the NSW Community Alliance. This involves:

• Responsibility for the administration of the Alliance membership base
• Responsibility for maintaining the contact management (CRM) database of the Alliance and IAF Pacific
• System administration of the Microsoft 365 platform
• System administration of IAF Pacific Google Workspace and Zoom Account
• Web content support to organisers of the Sydney Alliance, NSW Communities Alliance, Hunter Community Alliance and IAF Pacific
• Ensuring a functional and productive office space
• Responsibility for administration of flagship training programs
• Responsibility for administration of key Sydney Alliance events
• Responsibility for administration of IAF Pacific events (online)
• Supporting the Community Organisers and other administration staff

EXPERIENCE, KNOWLEDGE AND SKILLS

Essential Criteria:

• High level of attention to detail.

• Highly organised and methodical disposition.

• Solid CRM skills – specifically data handling:
  • Understanding the importance of data integrity and consistency.
  • High level of familiarity with CSV and XLSX files and how to use them in data importing
  • Capable of using CSV and XLSX files to manually transfer data between apps/systems
  • Familiarity with query handling; extracting reports; exporting data
• Solid communication skills. Ability to liaise with external and outsourced IT support operators to resolve hardware and software issues as well as community organisers who are working in the office and out in the field.

• Solid cloud-based technology skills – particularly around Sharepoint – managing site and document library permissions between role groups. Ability to educate staff to acquaint them with a cloud-based work environment.

• High competency with Microsoft 365 platform – in particular Outlook, Sharepoint, Teams

• Moderate experience with web content management apps. This organisation’s website is powered by Squarespace. Ability to add, edit and delete content on the website.

DESIRABLE CRITERIA

• Exposure to some system administration role of Microsoft 365 platform e.g. creating and deleting user accounts; setting up libraries and sites; restoring deleted files etc.
• Experience with online event registration apps. This organisation uses Humanitix.
• Experience with online video conferencing apps and equipment e.g. Zoom, MS Teams and webcams
• Ability to work with a very small tightknit team.
• Ability to communicate and work with people of diverse ethnicity and faith.
• Exposure to donor management apps such as Donorbox
• Exposure to Zapier autotasking software

OTHER BENEFItS

• Flexible work arrangements to support work-life balance
• Not-for-profit salary packaging (if eligible), increasing your take-home pay.
• Rewarding work – every day you know you’re making a real difference.
• Working with a small team of highly motivated people
• Working cross-culturally across multiple cultures and communities and nations.
• 3 days annual cultural leave

A more detailed position description is attached.