Are you looking for a role where you can make a difference?

As an Apprenticeship Administration Officer, you will be responsible for the provision of high level, accurate and efficient administration and support services to Australian Apprentices and employers. You will provide advice, guidance, and assistance to ensure apprentice retention and successful apprenticeship outcomes.

In this role, you’ll proactively support the effective implementation and day to day operations of SYC’s Australian Apprenticeship Support Services (AASS) delivery. Day- to-day activities will include:

• Delivering exceptional customer service, providing a timely and accessible first line of contact.
• Providing general information and advice on apprenticeships, incentives, and other available supports.
• Supporting employers and apprentices in accessing and using the department’s Apprenticeships Data Management System (ADMS).
• Administering and supporting training contracts.
• Supporting Australian Apprentices and employers to access, manage and process claim entitlements and lodge claims if required.
• Stay updated on AASS policy changes, system updates and new initiatives.
• Working cooperatively with State/Territory Training Authorities, Apprenticeship Field Officers, Apprenticeship Support Officers, and other key stakeholders.

About You

As someone customer focussed with a ‘can do’ attitude and an engaging and enthusiastic manner, you will have a strong administration experience and be looking for a challenge. You will have excellent communication skills, strong attention to detail and the ability to work in a fast-paced environment. The successful candidate will demonstrate:

• Strong data entry skills, attention to detail to detail and the ability to produce accurate work.
• The ability to work effectively as a member of a team to deliver quality services and collaboratively achieve outcomes.
• Time management, organisational skills, and the ability to plan and prioritise to achieve outcomes.
• Strong engagement skills and ability to build and maintain positive working relationships with internal and external stakeholders.
• Excellent communication skills with well-developed verbal, and written skills.
• Excellent computer literacy including the use of Office365 and Client Record Management systems.
• Previous exposure to Apprenticeship Data Management System (ADMS) or ability to learn new systems.

For this role, you will need to:

• Complete a Working with Children Check, National Police Check and Bankruptcy Check
• Be eligible to work in Australia.

Why join Team SYC?

• Increase your pay with Salary Packaging options.
• Flexible working arrangements
• Career development opportunities
• Enjoy an additional day off to celebrate your Birthday*
• Wellbeing leave
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Stay healthy with discounted Corporate Private Health Cover
• Access our free and confidential Employee Assistance Program
• Discounted gym membership for all employees
• Retail and Entertainment discount vouchers
• Enjoy special benefits with Beaurepaires

*Qualifying periods and terms apply.

About us

SYC exists so everyone can succeed.

‍We invest back into the community, helping tens of thousands of people every year to create a life without disadvantage, to build sustainable independence and to experience wellbeing in all areas of their lives.

A non-profit human services organisation, SYC was founded in 1958 to support young people experiencing disadvantage in Adelaide. We now operate nationally, supporting more than 57,000 people annually with housing, education, employment, justice, health and disability services.

We are proud to work with people who are passionate and professional, who encourage and value diversity, who are courageous, creative and, most importantly, believe in people’s potential. Our vision of wellbeing, independence, and opportunity for everyone encompasses the people we work with, as well as the people who work for SYC.

If you match the criteria above, we want to hear from you!

To apply please complete the application process by clicking the Apply Now button.

We’re proud to be a Circle Back Initiative Employer and we commit to respond to every applicant.

Please complete the requested work history and screening questions on the application page (you are encouraged to detail any (and all) certificates or licence(s) information under the education section) and attach your resume.

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply.

If you require assistance completing your application, please contact our recruitment team who will be happy to support you via [email protected], using the subject line: Apprenticeship Administration Officer - Melbourne enquiry via EthicalJobs.