• Employment Type: Maximum Term Full-Time up to 15 months
• Hours per week: 38 hours per week
• Position Grade: Administration Officer Level 5 Year 1/2
• Salary: $66,754.131 to $68,344.01 per annum
  Enterprise Agreement: The Named NSW (Non-Declared) Affiliated Health Organisations' Health Employees Agreement 2019
• Department Name: Emergency Department

About the role:

Our nationally recognised Emergency Department at St Vincent's Hospital is seeking two experience focused individuals to complement our expert team of health professionals.

The role of the Patient Experience Officer will be one that is customer focused and passionate about delivering a great patient experience every day.

This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff. The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department.

About you:

You will need to be solution focused, calm, and work well under pressure. You will have the ability to deescalate challenging and emotional situations, normalising the hospital environment.

What we offer:

• Generous salary packaging and Fitness Passport for eligible staff
• Opportunity to access a large range of clinical and non-clinical education programs
• Supported post graduate opportunities within applicable fields
• Careers development opportunities across the St Vincent's Health Australia Network.
• Accrued day off once a month where applicable
• Employee Assistance Program

About St Vincent's Health Network Sydney:

St Vincent's Health Network Sydney is made up of three public hospitals, St Vincent's Hospital Sydney, Sacred Heart Health Service and St Joseph's Hospital at Auburn. We are part of St Vincent's Health Australia, the largest diversified health care organisation within Australia's not for profit Catholic health care sector. As a Catholic health and aged care service provider, our mission is to bring God's love to those in need through the healing ministry of Jesus, with a commitment to those who are poor and vulnerable.

Selection Criteria

• Personal integrity and demonstrated commitment to the Philosophy, Mission and Values of Mary Aikenhead Ministries and St Vincent's Health Australia.
• Demonstrated customer focused service delivery skills
• Demonstrated resilience, flexibility and initiative Excellent interpersonal skills, and the ability to interact and work as part of a team.
• Demonstrated ability to work independently with minimal supervision
• Sound negotiation skills and demonstrated ability to problem solve
• Demonstrated ability to balance competing demands to ensure optimal patient care and safety
• Computer literacy