• Turn your customer service skills into great in-store experiences
• Earn $30.45 per hour + 15% superannuation + salary packaging benefits
• Newly created role offering both part-time and full-time opportunities

Love working with people? Bring your energy and people skills to Vinnies and help create positive, welcoming, and safe store experiences.

About the Role

As a Customer Engagement Officer, you'll be the friendly face of our Vinnies shop, creating a warm and welcoming experience for every customer and donor. Working closely with the Retail Centre Manager, employees and volunteers, you'll help create a safe, inclusive and positive environment while delivering exceptional customer service and providing information about donations and Vinnies services. You'll also get involved in the day-to-day buzz of the shop, helping keep everything running smoothly. From assisting customers at the registers and preparing stock for the shop floor to creating eye-catching displays and keeping the store looking its best, you'll play a hands-on role in delivering a great shopping experience for every customer.

You'll also play an important role in creating a safe and respectful shopping environment. Through proactive customer engagement, strong situational awareness and calm communication, you'll help prevent theft and support the team in managing challenging situations, while contributing to an exceptional customer experience and supporting the achievement of the shop's retail goals.

We have both part-time and full-time opportunities available, with shifts worked across weekdays.

About You

You're someone who genuinely enjoys working with people and takes pride in delivering exceptional customer service. You have hands-on experience in retail and customer-facing roles and are comfortable contributing to the day-to-day operations of a busy shop, including supporting retail activities and maintaining a well-presented store. You're confident building rapport with people, remain calm under pressure, and communicate with respect and professionalism. You exercise sound judgement in challenging situations, bring a positive, can-do attitude, and are passionate about creating a welcoming and inclusive experience for every customer. Experience in a security-related role will be highly regarded.

Successful applicants will be required to complete a National Police Check and hold or obtain, a Working with Vulnerable People (WWVP) Card and a First Aid Certificate upon commencement.

What we offer

At Vinnies, we value our employees and are committed to supporting our people with a comprehensive range of benefits to enhance work-life balance and overall wellbeing. You can look forward to:

• Enterprise Agreement Classification Retail Level 2 – $30.45 per hour plus 15% superannuation
• Boost your take-home pay with salary packaging of up to $15,900 per FBT year, plus an additional Meals and Entertainment package of up to $2,650 per FBT year
• Access to our Employee Assistance Program to support your health and wellbeing
• Ongoing training, learning opportunities, and career progression pathways

Want to Know More?

For detailed role information, please contact Isla Bindon-Howell, Area Manager via [email protected] using the subject line: Customer Engagement Officer enquiry via EthicalJobs or 0407 959 359 (during business hours).

For general recruitment enquiries, contact our team at [email protected]

To apply, please submit your resume and cover letter outlining your suitability.

The position description can be downloaded here or found attached below.

Applications Close: 11:30pm on the closing date

Please note shortlisted applicants may be contacted prior to the closing date.

Safeguarding Commitment: In its work, Vinnies Canberra Goulburn is committed to the safeguarding and protecting of children and vulnerable people. We work to prevent all forms of abuse and protect children, young people, and vulnerable adults, making sure they are treated with dignity and care. Our full safeguarding commitment statement is available Safeguarding | Vinnies

St Vincent de Paul Society Canberra/Goulburn is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander backgrounds, people with disability, people from diverse cultural and linguistic backgrounds.