ABOUT YOUR ORGANISATION

Studio A’s mission is to professionally empower artists with intellectual disability and ensure their voices are heard within contemporary Australian culture.

We are a leading Australian supported studio for professional artists with intellectual disability. The enterprise tackles barriers that artists with intellectual disability face in accessing conventional education and professional development pathways needed to be successful and renowned visual artists.

Our artists have been finalists in the Archibald and Sulman Prizes (2025, 2024, 2023, 2022, 2021, 2020), undertaken major public commissions for the Art Gallery of NSW, Australian National Maritime Museum, Westpac and Cultural Capital for Westconnex, and been featured in exhibitions and festivals nationally.

ABOUT THE ROLE

The NDIS Billing Officer is responsible for the accurate and timely management of billing and invoicing processes related to services provided under the National Disability Insurance Scheme (NDIS). This role ensures compliance with NDIS guidelines, supports financial transparency, and contributes to the overall efficiency of service delivery.

Key Responsibilities

• Generate and process invoices for NDIS-funded services in accordance with individual plans and service agreements.
• Submit claims through the NDIS MyPlace portal/My NDIS portal, via Plan Managers and Self Managed clients and ensure accurate record keeping.
• Monitor claim statuses, follow up on rejections or discrepancies, and resolve payment issues in a timely manner.
• Maintain accurate client records, including support bookings, service agreements, and NDIS plan details.
• Liaise with participants, support coordinators, plan managers, and internal staff to clarify billing queries.
• Reconcile payments and prepare reports on billing performance and outstanding accounts.
• Ensure compliance with NDIS pricing arrangements and limits.
• Assist in the development and refinement of billing processes and procedures.
• Provide support during audits or financial reporting as required.

ABOUT YOU

Essential:

• Demonstrated experience in billing, invoicing, or accounts administration – ideally within an NDIS or healthcare setting.
• Sound understanding of the NDIS framework and funding models, including knowledge of the MyPlace portal and My NDIS portal.
• High level of accuracy and attention to detail in financial record keeping.
• Proficiency in word processing and spreadsheets, and familiarity with accounting or client management software.
• Strong organisational skills with the ability to prioritise work and meet deadlines.
• Excellent communication skills and a professional manner when dealing with a variety of stakeholders.
• Ability to work independently and collaboratively as part of a team.
• Understanding of privacy, confidentiality, and data security requirements in handling client information.

Desirable:

• Experience using NDIS-specific systems (e.g. Careview, SupportAbility, Lumary).
• Knowledge of NDIS pricing arrangements and payment rules.

Enjoy Fantastic Benefits:

There is never a dull moment in our studio; a hive of creativity that is as busy as it is eccentric and joyous. We offer a working environment that is immensely creative and deeply rewarding.

We strongly believe in the importance of mental health and well-being in work and in life, and have introduced a range of initiatives to support our artists and staff, including:

• Flexible work arrangements;
• Online 30min yoga classes;
• Complimentary access to the Headspace mindfulness app;
• Mental health workshops; and
• Training access to an Employee Assistance Program.

Last but not least, we want to support our team’s growth. We provide and support continual professional development through mentorships, programs, and training.

Click "Apply Now" to submit your application.

Diversity and inclusion:

Studio A welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability, refugee status and members of the LGBTQIA+ community.

Studio A acknowledges the Cammeraygal people, Traditional Custodians of the land on which we work. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

A position description is attached.