• Based in Ashfield
• Full Time-Permanent Role
• Competitive salary for the right candidate plus Salary Packaging Options!

About SSI

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About the Function

The People & Culture Team (PaC) partner with the business through a number of functions, including Work Health & Safety, Talent Acquisition, Learning & Organisational Development, Employee Services and Business Partnering. You will be joining a diverse team of highly engaged and driven individuals who strive to make a difference and work together collaboratively to deliver outcomes for our people, clients and stakeholders.

About the Role

As Shared Services Administrator you will take ownership of managing SSI/Access employee life cycle (hire to retire) process, initiate common HR transactions in SSI/Access core HCM and other employee-related systems and ensuring data integrity. You will partner with other internal functions such as PaCBP, Talent, L&D, Payroll to ensure accurate, prompt, and consistent resolution or redistribution by following established channels and exceeding expectations of a positive employee experience.

Work together with Shared Services team to support Shared Services Lead to implement a cloud-based core HCM and service delivery solutions.

DUTIES/RESPONSIBILITIES INCLUDE:

• Providing excellent first level HR service to managers and staff on all PaC policies and processes including sensitive employee related matters, industrial relations matters or escalate through to PaC Business Partners.
• Self-manage your service delivery to ensure that customer SLAs and satisfaction is exceeded
• Ensuring that HR transactions are reviewed for accuracy and consistency with policy and process before endorsing them for processing, such as commencements, transfers and exits
• Maintain accurate and timely schedules of work to deliver regular HR checks such as Police Checks and maintaining WWCCs register, probation reminders
• Manage and maintain the core HCM system by updating the system when there is a change in employment terms and conditions.
• Prepare regular dashboard and ad hoc reports
• Maintain and update the knowledge management systems to enable employee self serve

About You

The successful candidate will ideally have:

• Tertiary Qualifications in Human Resources, Business, or a related discipline
• Have a customer focus and experience in delivering great customer service
• Demonstrated experience in the ability to apply Awards, policy and procedures and provide advice to staff and management.
• Demonstrated ability to deliver in-house training to employees
• Ability to research, develop and implement policies and procedures
• Experience with HRIS
• Competence with Microsoft Office Products (particularly in Excel Advance/Intermediate)

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free plus up to $2650 of packaged Meals and Entertainment meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth;
• Access to our in-house well-being programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

SSI is a Disability Confident Recruiter and will provide reasonable adjustments in our recruitment processes and in the workplace. We encourage people from culturally diverse backgrounds to apply for this position and support applications from our First Nations People.
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

We encourage candidates to provide a cover letter along with your resume, by submitting online. Should you be successful for the first round of shortlist, one of our Talent Acquisition Specialist will guide you through our process and next steps.

If you require a reasonable adjustment during our recruitment process, please email [email protected], using the subject line: Shared Services Administrator enquiry via EthicalJobs.