Do you want to work with a leading purpose driven, community-based organisation?

SSI's vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

About the Role

The Service Delivery Manager - Domestic Violence will lead and manage the development, delivery and effectiveness of ACSL's DFV services in the QLD region. Leading a team, this position will actively participate in the strategic and operational management of service delivery to ensure that all clients are supported emotionally and practically with a focus on continued safety.

This role provides knowledge and skills to assess and prioritise the safety and well-being of women and children through all stages and elements of case planning with understanding of evidence-based practices for working with people experiencing and/or escaping domestic and family violence.

A key leadership role where the individual will be responsible for promoting positive culture, workplace health and well-being and driving organisational achievements against strategic plans.

Responsibilities, Accountabilities and Deliverables

• Assist with overall contract management and quality assurance for the QLD DFV services
• Provide leadership and direction to DFV practitioners in case management, advocacy, risk assessment and referral services for clients and their families in accordance with program requirements and policies;
• Provide and/or refer women to the most appropriate and effective services available according to their needs;
• Develop, implement and review client-centred, holistic support plans and risk management plans.
• Effectively manage conflict;
• Assist in the management of the program annual budget

Essential Criteria

• Relevant tertiary qualifications in social sciences or humanities discipline, and/or demonstrated ability in a similar program management role.
• Demonstrated ability and previous experience in the development, delivery and evaluation of domestic and family violence and early intervention services and programs.
• Demonstrated understanding of the issues faced by users of the domestic violence services, particularly within a CALD setting and proven ability to proactively develop partnerships, strategies and targeted intervention programs and support services.
• Strong knowledge and understanding of the multicultural sector including relevant government policies and programs.
• Excellent leadership and people management skills including the ability to effectively coach, mentor and motivate multi-disciplinary teams and other key stakeholders.
• Organisational and management skills of a high order including the ability to plan, budget, manage staff and evaluate funding program delivery.
• Highly developed advocacy and negotiation skills in order to represent ACSL in a professional and positive manner to government agencies and other external bodies

About Us

Access Community Services Limited (Access) is a community based, not-for-profit organisation specialising in settlement, employment, training and youth support services to migrants, refugees and mainstream clients, in Logan City, Ipswich City and Gold the Coast. We were established in Logan in 1984 and are committed to fostering community development, youth, settlement and employment initiatives and to providing personal support programs to address the needs of disadvantaged youth and community groups including migrants, refugees, humanitarian entrants and visa holders.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI and Access, we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. SSI expects all applicants who can be safely vaccinated for COVID-19, to be so. This is also a pre-condition to ongoing employment.

Should you require further information about the role please contact [email protected] using the subject line: Service Delivery Manager - 99 Steps enquiry via EthicalJobs.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

We are a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks.

Should you require adjustments please email us at [email protected] or call Dolly Miranda on 0401 750 004.

Aboriginal and Torres Strait Islander viewers are warned that the following video may contain images and footage of deceased persons - viewer discretion is advised.