• Do you want to work with a leading purpose driven, community-based organisation?
• SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.
• Community focused organisation performing rewarding and meaningful work
• Highly Competitive Remuneration & Benefits| Salary Packaging Options
• Fixed Term Contract | Full Time | Until June 2024

About the Role

You will provide holistic case management service under Humanitarian Settlement Program (HSP) to newly arrived refugees and humanitarian entrants (Clients), including those with complex needs requiring specialised and intensive services, to build the skills and knowledge for social and economic well-being.

HSP aims to build the skills and knowledge for social and economic well-being of clients. It delivers Settlement Services to Clients through a tailored, needs-based case management approach.

The relationship with the Case Manager is the foundation on which the HSP case management process is based, working in partnership with Clients and other service provider personnel, case workers and professionals involved in supporting the Client.

Responsibilities, Accountabilities and Deliverables

• Deliver HSP settlement services to clients as per SSI policy and guidelines
• You will Implement CMP via service delivery methods including working in partnership with the Client, other SSI staff and programs (e.g. support workers, housing officers, bilingual guides, volunteers, and other staff from RESP, Ignite, etc. programs) and other Service Provider personnel (such as job Active, AMEP provider(s), NSW Refugee Health Services, GPs) and professionals to achieve Settlement Outcomes.
• HSP Clients will be classified into a Tier according to their level of need and the complexity of their circumstances. Majority of HSP clients are expected to be classified under Tier 1 and Tier 2 and will receive the standard HSP services.

Essential Criteria

• Diploma of Community Services (Case Management); or Bachelor of Applied Sciences (Community Services).
• Demonstrated experience of case management supporting newly arrived refugees and humanitarian entrants during their initial settlement in Australia.
• Ability to build rapport and trust with client group.
• Ability to work under pressure - Maintaining stable performance under pressure and/or opposition (such as time pressure or job ambiguity).
• Time management skills (being able to coordinate daily, weekly and monthly activities);
• Ability to manage relationships with internal and external stakeholders.
• Knowledge and understanding of refugee settlement process.
• High level of written and verbal English skills.

Preferred Experience and Skills

• Demonstrated understanding of support needs of clients going through crises (eg. family violence, homelessness, child protection, acute mental illness etc.).
• Extensive experience developing, implementing and reviewing case plans.
• Demonstrated experience meeting KPIs.
• Demonstrated ability to adhere to quality standards and compliance requirements and follow internal and Departmental policies and procedures.
• Demonstrated experience in working with culturally and linguistically diverse communities, particularly humanitarian entrants and people of refugee background.
• Knowledge and experience in community sector in regional areas.

Desirable Criteria

• Bilingual and can speak either Arabic or Dari/Farsi

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential.

Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants.

Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI and Access, we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. Please address the essential criteria in your cover letter.

SSI expects all applicants who can be safely vaccinated for COVID-19, to be so. This is also a pre-condition to ongoing employment.

Should you require further information about the role please contact the talent team at [email protected] using the subject line: Case Manager - Humanitarian Settlement Program enquiry via EthicalJobs.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

We are a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks.

SSI will provide reasonable adjustments in our recruitment processes and in the workplace. Should you require adjustments please email us at [email protected] or call Theresa on 0468 836 759.