• Based in Bankstown
• Full Time - Fixed Term Contract until June 2024
• Schcads Award Level 5, plus Salary Packaging options!

ABOUT SSI

Settlement Services International (SSI) is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with children and young people as well as people with refugee and asylum-seeking background, culturally and linguistically diverse (CALD) communities, people with disability and more to build capacity and enable them to overcome inequality.

ABOUT THE PROGRAM

SSI Employment and Enterprises provides recruitment services, pre-employment planning and training, and work experience opportunities to help people establish suitable career pathways.

Meaningful employment is an important component to a stable, secure and independent future. SSI works with long-term unemployed, newly arrived refugees, people seeking asylum, migrants, young people and people with disability to achieve this.

YOUR CONTRIBUTION

The Disability Employment Services (DES) Team Leader is responsible for providing day-to-day leadership to SSI's DES sites, managing DES contracts at site level, overseeing teams of DES Employment Consultants, ensuring job seekers' needs and expectations are being met in line with customer experience standards and contractual obligations under the Disability Employment Services program, as well as liaising regularly with key stakeholders, employers, government departments, and managing and maintaining community relationships.

The DES Team Leader is responsible for [or assists with job seeker caseload and caseload allocations at a site level. The DES Team Leader is also expected to carry a small caseload and assist with post placement support activities to assist with workforce or individual site needs as and when required.

RESPONSIBILITIES:

• Lead a group of sites and teams of DES Employment Consultants to provide leadership and guidance to staff to ensure service delivery is at a high standard, quality assurance and contractual standards are met, and that financial performance expectations are met for the site.
• Allocate job seeker caseloads at a site level to DES Employment Consultants and ensure minimum standard of quality service is available to all job seekers
• Establish, manage, and maintain relationships with Centrelink, employers, government department representatives, specialist providers, and community providers. Refer job seekers to specialist or community providers as and when required.
• Liaise with Employment Solutions Officer and Community Capacity & Business Officer for your region regularly to ensure suitable employment opportunities for job seekers are being provided on an ongoing basis.
• Represent SSI and promote SSI's services through networking with employer and industry groups, community organisations, other service providers, and broader local community.
• Ensure high level quality service delivery for all job seekers across all sites in line with SSI's service delivery model, SSI's policies and procedures, and DES contractual guidelines and requirements.
• Other duties as directed from time to time within your skills range and capacity.

ABOUT YOU

• Certificate IV in Employment Services, Career Development, Disability Services, or other similar qualification, desirable or be willing to work towards.
• Proven business development, sales or marketing ability including excellent communication skills, high level negotiation skills, and persuasive ability.
• Experience interacting with job seekers both in groups and in one-on-one settings.
• Customer centric approach and the ability to work towards customer service standards, KPIs, and targets.
• Good working knowledge of local, state and national labour markets.
• Previous experience working in the Disability Employment Services sector and an understanding of working with long term unemployed job seekers is desirable
• An understanding of the challenges facing people with a disability or mental illness entering the workforce, or any lived experience in this area is desirable
• Experience working with CALD or refugee communities is desirable

ABOUT OUR BENEFITS

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth;
• Access to our inhouse wellbeing programs, three days of culture and well-being leave
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.
• Opportunity to work in multiple offices across Sydney

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. SSI expects all applicants who can be safely vaccinated for COVID-19, to be so. This is also a pre-condition to ongoing employment.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks.

Should you require adjustments please email us at [email protected] using the subject line: Disability Employment Services Team Leader enquiry via EthicalJobs.

Aboriginal and Torres Strait Islander viewers are warned that the following video may contain images and footage of deceased persons - viewer discretion is advised.