• Become a part of our family and make a difference to young Australians through supporting their education.
• Permanent Part Time Position
• Sydney, NSW

The Smith Family is a children's education charity that helps young Australians experiencing disadvantage to create better futures for themselves through harnessing the power of education.

We are seeking an experienced Customer Administration Coordinator to join our family. Reporting to the Team Leader, Customer Administration and working alongside dedicated, energised, and passionate team members, this role will provide administration support to the National Admin team to enable high quality customer care of processing correspondence from Sponsors to students. Specifically, through the processing of physical correspondence and physical Birthday Packs.

About our role

You will be responsible for:

• Coordinate the work level of the volunteer with the Team Leader
• Regular review of C2ST Procedures on areas for improvement
• Distribution of correspondence from sponsors to students
• Management and regular review of correspondence reports
• Maintain accurate supported correspondence data and reporting

About you

As well as passion for community, you will bring the following:

• A chance to put fourth ideas on how to process correspondence
• Join a small busy, high performing team
• Microsoft Office - Intermediate
• Effective communication and relationship building skills
• Enthusiastic and keen to learn new skills
• High attention to detail
• Have or willing to obtain an employee Working With Children's Check

About our culture

The Smith Family has employees at the centre of its values and operations. We nurture a supportive and inclusive culture that enables people to achieve personal and professional goals, through collaboration and innovation. With a proven work-life balance, wellbeing and health are our top priorities. Enjoy many other benefits, such as tax concessions and flexible working arrangements.

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you. You may view the position description here.

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.