• We are currently recruiting for an experienced NDIS Manager - Operations & Development to join our senior management team in this full-time role.

Reporting directly to CEO, you’ll be responsible for the leadership and management of the NDIS program. St. Mary's House of Welcome offers a unique opportunity for a creative, and dynamic leader to lead our unique program. For the right leader with robust ideas backed by proven capability, this is an exciting opportunity to drive positive outcomes for participants and staff while simultaneously fostering a culture of growth and collaboration.

St Mary’s House of Welcome is a purpose and values driven organisation. Inspired by the spirit of the Daughters of Charity. We seek to further social justice by standing with disadvantaged people offering support, solutions and hope. We have 60 years+ experience providing services to people experiencing marginalisation, disadvantage, social isolation and homelessness and have a non-judgmental service approach to our community.

St Mary’s House of Welcome is known as a voice for its clients and a fearless advocate for their rights with a commitment to empowerment and restoring independence.

The Manager is responsible for a range of activities, including staff management and supervision, compliance and audit preparation, business development, professional development, administration and business processes.

Key responsibilities of the Manager role include:

• Managing and developing a highly skilled, motivated, and efficient NDIS team.
• Supporting and managing the performance of the NDIS program, including the relationships with internal and external partner organisations.
• Contribute to the delivery of the organisation’s plan to facilitate a sustainable future that is aligned to our Mission and values.
• Developing the business and taking it to the next level of growth in terms of participants and income.
• Continuous improvement including audit preparation and undertaking internal and the mandatory external audits.
• Lead, coach, train, mentor, and manage staff.
• Contribute your gained extensive knowledge of practice in the disability sector, including NDIS experience.
• Establish strong rapport and working relationships with a range of stakeholders including people experiencing homelessness, social isolation and disability, NDIS Local Area Coordinators, NDIS Planners, NDIA, NDIS Commission, community organisations, other NDIS service providers and internal management.
• Lead the updating and improving the strategic and operational strategies.
• Review  teams financial and compliance performances with Executive Manager Finance & CEO.
• Lead the improvement in the automation of supports deliveries systems.

About you

As a collaborative member of the team, ideally with experience within the disability, health and/or aged care sector, you’ll have:

• Extensive experience in the disability support services sector, with a strong understanding of the NDIS framework and funding models and relevant qualifications to support you in the role.
• Strong leadership skills to collaborate with and lead a team of support coordinators, support workers and Team Leader.
• Proven track record in financial and people management.
• Proven experience in previous roles that resulted in increased income generation while meeting NDIS compliance requirements.
• Experience in program development to increase the organisation’s clients and their supports.
• Have a strong understanding and knowledge of NDIS Standards.
• Work in conjunction with the Management team to develop, monitor, and manage annual budgets and strategies that ensure programs meet requirements and KPIs.
• Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with diverse stakeholders.
• Strategic thinker with strong problem-solving and decision-making abilities.
• Results-oriented, with a focus on delivering high-quality services and achieving business objectives.

Great at solving problems in services deliveries including risk mitigations and complaints/incidents handling.

Successful candidates will be required to have the following:

• NDIS Worker Screening Check clearance.
• Working with Children Check-Employee.
• Current Police Check
• NDIS Worker Orientation Module certificate.
• COVID-19 Training Module.
• Proof of COVID vaccination.
• Provide two Employment referees for reference checking, including a direct report.
• Proof of qualifications

It really is our mission, people and culture that set us apart, with our ongoing focus of working together as one team.

If you think this role is the next move for you, click 'Apply Now' to submit your application by the closing date.

You can contact Robina Bradley CEO for more information about the role on 0419 505 975.

We invite you to apply.

A position description is attached.