• Opportunity to work as part of a purpose-driven organisation
• Full Time, fixed term to 30 June 2022
• Parramatta Location
• Schads Level 3 with generous NFP salary packaging

About One Door

One Door Mental Health is a leading for purpose service provider for those living with mental illness, their families and carers. Our community creates a safe place that connects people, our services are innovative and supported by more than 30 years of experience, and our advocacy work is putting an end to stigma through education and understanding. Creating a world in which people with a mental illness are valued and treated as equals is at the heart of everything we do.

The team operate locally as self-organised teams – called Recovery 2gether teams. Team members are collectively responsible and accountable for:

• Working with the people we support (e.g. clients, consumers, family, and carers) and
• Undertaking key functions (eg. Recruitment and onboard, Quality and Safety etc) by a nominated Function lead.

Team members work collaboratively with other team members to facilitate the effective operation of the team supported by an Operations Lead/Recovery 2gether Coach.

The Program

This program delivers supports for people with a psychosocial disability working across the designated area of Parramatta/Cumberland region. The role supports consumers to test their eligibility for access to the National Disability Insurance Scheme (NDIS), using a recovery-oriented focus.

About the Role

This role works with people with psychosocial disability to facilitate:

• Culturally informed intake and referral, in a manner which focuses on wellbeing and recovery
• Timely access to the best options for support at One Door, eg NPS Access, Connector and NDIS Services
• Timely referral to external programs for support, if One Door is not the best option.

This role works with teams to assist the program workflow in providing supports for and with consumers. 

Key responsibilities include:

• Triage incoming referrals for NPS Access and Connector in Western Sydney, and NDIS services across NSW.
• Perform brief, recovery-focused intake assessments to match consumer-need with program eligibility
• Warmly connect consumers with the best support option (internal and external) to match need.
• Record timely consumer data, case notes, outcomes in the Client Management System.
• Form and maintain relationships with key psychosocial support stakeholders; attend relevant meetings.
• Maintain and act upon up-to-date information on available NDIS programs for each region we service.

To succeed in this role, we are looking for:

• Relevant tertiary qualifications to Certificate IV or higher, and/or equivalent relevant work experience.
• Ability to work independently, with high volume workflow and within clear timeframes.
• Values consistent in applying a recovery-based approach to assisting people with severe and mental illness.
• Knowledge of the health and welfare sectors relevant to consumers with severe and persistent mental issues.
• Ability to communicate collaboratively with team members and all stakeholders specific to this position.
• Ability to exercise personal responsibility and work as part of team, with the support and guidance of a Coach.

A copy of the position description can be viewed here.

Your values and our values

Our values are integral to everything that we are as an organisation and how we interact with each other, our consumers and carers.  As you consider whether this role is for you, please take some time to reflect on your own values and One Door’s values. Click here to view our values ASPIRE to work out if they resonate with you.

For more information regarding this role contact Gurcharan Gill on 0498 131 829  

One Door Mental Health is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. We strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.