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Aged Care Advocate - South West / Western Sydney

Seniors Rights Service
  • Opportunity to make a real difference working for a purpose-led organisation
  • Full time permanent role based in the South West and Western Sydney
  • Competitive salary and benefits (including gifted leave and salary packaging)

About Us

Our vision is a society that respects and upholds the rights of older people.

At Seniors Rights Service, we firmly believe in the right of every elderly person to live a life of dignity, respect and independence. Our unwavering commitment to this belief has been the driving force behind our efforts to empower the elderly community in New South Wales since 1986. Through our free legal services and advocacy and educational programs, we strive to create a society that values and upholds the rights of older people, enabling them to live their lives with the respect and dignity they truly deserve.

About the Opportunity

An Aged Care Advocate plays a vital role in supporting seniors by providing them with the necessary knowledge and confidence to defend their rights. They can either guide them to self-advocate or act as their voice. The Advocate's responsibilities include providing individual advocacy support to elderly people and their representatives, as well as facilitating information and education sessions for recipients and employees of residential aged care services, carers, health care professionals and other community organisations.

This is an exciting opportunity to join a team committed to raising awareness and empowering older people to activate, uphold, extend and defend their individual rights.

As an Aged Care Advocate, you'll be responsible for:

  • Listening and advocating on behalf of older people receiving or seeking to receive aged care services.
  • Helping older people and their representatives make informed decisions.
  • Assisting clients making complaints against aged care service providers to have their concerns addressed.
  • Developing and maintaining local networks and relationships to promote Seniors Rights Service and expand its reach.

Your regular work includes:

  • Managing intake and advocacy cases using our Salesforce database – includes regular rostering on live calls.
  • Referring clients to other services including the Aged Care Quality and Safety Commission.
  • Getting out and providing education and information sessions to aged care recipients and aged care employees - using your own registered and comprehensively insured vehicle.
  • Contributing to promotional campaigns targeting marginalised individuals and groups.


As an Aged Care Advocate, you will have:

  • A passion for social justice and making a difference to the world.
  • A relevant tertiary qualification (in Social Science or Community Services) or relevant experience.
  • Good interpersonal and communication skills with the ability to explain complex information concisely to a diverse range of people.
  • Ability to work both in a team and independently including the ability to prioritise your own work to deliver results.
  • Excellent computer skills including Microsoft Office 365.
  • A high level of resilience, empathy, and a can-do attitude.
  • Some intrastate travel may be required.
  • Knowledge and understanding of the NSW aged care system.
  • Experience in delivering workshops and presentations.

What’s in it for you?

  • Experience a collaborative and fun work culture in a growing organisation.
  • Great flexibility with access to hybrid work arrangements.
  • SCHADS Award Level 4 Pay point 4 with NFP Salary Packaging benefits.
  • Paid parental leave, 15 days personal/carer’s leave and gifted leave between Christmas and New Year.
  • Feel good knowing you are working for an organisation with a strong social conscience and presence within our community.

Interested in applying?

If you are interested in this opportunity, please submit your resume and a cover letter including responses to the below questions.

  1. Why are you interested in applying for this role?
  2. What knowledge, skills and attributes do you have that make you the ideal candidate?

At Seniors Rights Service we:

  • Seek a workforce that is as diverse as our society - in race, ethnicity, gender, age, disability, sexuality, and cultures - and one that reflects the communities we work in. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Seniors Rights Service a great place to work.
  • Believe vaccination to be the best way to keep our employees and clients safe. We require all employees to be fully vaccinated against COVID-19 and Influenza as a condition of employment.

We strongly encourage Aboriginal and Torres Strait Islanders people to apply for this role.

How to apply

This job ad has now expired, and applications are no longer being accepted.
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