• Opportunity to make a real difference working for a purpose led organisation
• Full time role based in Surry Hills
• Great flexibility with access to hybrid work arrangements
• SCHADS Award Level 4 Pay point 4

About the role

We are looking for a dedicated individual to join our team of aged care advocates who are committed to making a positive impact on the lives of older people in our communities.

In this role, you will engage with older people and provide them with the essential knowledge and support to navigate the complex NSW aged care system effectively. Your responsibilities will include organising and leading informative and educational sessions for aged care service recipients, carers, residents and staff of aged care facilities, as well as healthcare professionals and other community organisations.

You will also play a crucial role in delivering vital assistance and information to seniors through various communication channels, to ensure that they receive the necessary support and guidance to exercising their rights.

If you are passionate about making a meaningful difference in the lives of older individuals, we encourage you to consider joining our team.

Why work for Seniors Rights Service?

Seniors Rights Service is a nonprofit organisation that provides free legal services, aged care advocacy and rights education and information to older people across New South Wales. This is a pivotal moment to join our team. As more older people seek aged care services, our organisation is continuously evolving to meet the expanding need for our services.

If you have a natural talent for connecting with people, have relevant experience and want to work for an organisation dedicated to supporting one of the most vulnerable groups in our communities, we want to hear from you.

Role Responsibilities

As an Aged Care Advocate, you'll be responsible for:

• Listen to and help older people receiving or seeking to receive residential aged care services and/or their representatives make informed decisions via telephone and face to face support
• Advocate on behalf of older people receiving or seeking to receive residential aged care services to ensure their rights are upheld and responded to appropriately
• Advocate on behalf of clients in response to complaints against aged care service providers to have their concerns addressed
• Manage intake and advocacy cases using Salesforce database
• Refer clients to other services including the Aged Care Quality and Safety Commission
• Provide education and information sessions to aged care recipients and aged care staff
• Assist in developing and maintaining appropriate information resources for clients
• Participate in seniors’ events, information days, displays and exhibitions in the local area
• Contribute to promotional campaigns targeting identified priority groups
• Participate in the maintenance and development of local networks and relationships to promote Seniors Rights Service and expand its reach
• Contribute to identification and monitoring of systemic issues arising for people receiving or seeking to receive aged care services and/or their representatives
• Travel Intrastate for work as required
• Undertake other tasks as assigned by the manager.

Essential Criteria:

1. Knowledge and understanding of the aged care system in NSW
2. Good interpersonal and communication skills with the ability to explain complex information concisely to a diverse range of people
3. Skills in negotiation, teamwork, conflict resolution, decision making and problem solving
4. Ability to work both in a team and independently including the ability to prioritise your own work and deliver results
5. Understanding of ageism and how it effects older people and their rights
6. Demonstrated experience in delivering workshops and presentations
7. Excellent computer skills, fluent in Microsoft Office 365 and experience in data entry
8. High level of resilience and self-care practices in place
9. Commitment to ongoing professional development
10. Willing to use your own registered and comprehensively insured vehicle, where you will be reimbursed for work related mileage claims
11. Willingness to obtain an annual flu vaccination and hold a valid National Criminal History check and NSW driver’s license as a condition of employment
12. Ability and willingness to obtain access to the My Aged Care portal to act as an advocate as agent.

Benefits:

• Experience a collaborative and fun work culture in a growing organisation.
• Great flexibility with access to hybrid work arrangements.
• SCHADS Award Level 4 Pay point 4 with NFP Salary Packaging benefits.
• Enhanced leave provisions, including gifted leave between Christmas and New Year.
• Feel good knowing you are working for an organisation with a strong social conscience and presence within our community.

Interested in applying?

If you are interested in this opportunity, please submit a cover letter addressing the Essential Criteria above along with your resume.

Applications that do not include a CV or address the Essential Criteria will not be considered.

At Seniors Rights Service we seek a workforce that is as diverse as our society. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Seniors Rights Service a great place to work. We strongly encourage Aboriginal and Torres Strait Islanders people to apply. Additionally, we believe vaccination to be the best way to keep our employees and clients safe and strongly encourage vaccination against Influenza and COVID-19.