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Assessment and Planning - Complex Mental Health

  • Full time or Part-time options.
  • Salary: $41.52 to $44.68 AUD Per Hour - Based on experience.
  • Location: Sydney or Melbourne
  • Contract: Fixed-Term Contract until 30th June 2025 – potential extension.
  • Hours: Full time – Monday – Friday, 12:00pm – 20:00pm.
  • Hours: Part-time – Minimum of 24 hours a week across 3 days – 16:00pm – 20:00pm.
  • Flexible working – hybrid ways of working with a minimum 2 days per week in the office for Full Time and 1 day per week for Part Time.

SANE Australia

SANE works to make a real difference for the five million people affected by complex mental health issues nationally. Australians affected by complex mental health issues, experience major barriers in accessing quality, affordable support, and face high levels of stigma and discrimination. SANE is committed to changing this through its digital and phone counselling, peer support services, arts programming and services, and advocacy and research programs.

Day-to-Day Duties:

As part of SANE Australia, Telehealth and Online Mental Health Recovery Planner plays a key role in understanding the individual needs of participants, facilitating the development of personalised recovery plans, and providing recovery-oriented case-management to priority participants.

The Telehealth and Online Mental Health Recovery Planner provides support that is trauma informed, person centred, recovery oriented, and culturally competent. This role will work within a team of Recovery Planners to undertake comprehensive risk and needs assessments, use, and interpret recovery measures, co-design recovery and safety plans, allocate and support transitions within SANE programs, and provide recovery supports for complex and priority participants.

  • Work with people with complex mental health issues and their supporters, families, and carers to undertake comprehensive assessments, utilising organisational risk and safety screening tools.
  • Work collaboratively as a team, to develop individual mental health recovery plans for all participants entering the program.
  • Support participant progression through Guided Service, ensuring a smooth transition to appropriate intervention and specialist support teams and group programs, identified through their recovery plans.
  • Hold a small, protected caseload of participants with highly complex presentations, providing case-management and individual multi-session supports using evidence-informed approaches within your scope of practice.
  • Conduct thorough suicide risk assessments and safety planning for participants in line with SANE procedures and model of care.
  • Support continuous quality improvement processes by actively contributing to the development of your team procedures, guides, practices and ways of working.
  • Review and interpret participant survey data to provide meaningful outcomes for participants throughout their journey.
  • Ensure professional standards are upheld including privacy, confidentiality, and duty of care as well as those relevant to professional registration requirements and scope of practice as applicable.
  • Appropriately document contacts with service users utilising Salesforce, Microsoft Office, and SharePoint to ensure SANE Clinical Governance and Data Collection Policies are adhered to.
  • Contribute to research and evaluation projects and the development of content across a range of mental health issues.
  • Engage in self-led wellbeing planning to support ongoing compassionate practice and professional resilience.


  • Registration or eligibility to register prior to commencement with one of the following professional bodies: AASW/AMHSW – Full membership, AHPRA as a registered occupational therapist, nurse, psychologist, PACFA – minimum provisional working toward full registration, ACA - minimum level 2.
  • Tertiary qualification in social work, occupational therapy, psychology, counselling, nursing.
  • A minimum of three years relevant mental health work experience post qualification.
  • Experience using Salesforce.
  • Current National Police and Working with children check.

Skills & Expertise

  • Highly developed skills in complex assessment and recovery planning, clinical reasoning and goal setting, problem solving, organisational and prioritisation skills.
  • Proven ability to understand and integrate the principles of case management.
  • Sound knowledge of peer work principles and practices.
  • Demonstrated commitment to trauma informed, recovery oriented, person centred, and culturally competent service provision.
  • Demonstrated high level communication and interpersonal skills.
  • Highly developed computer skills and digital service provision skills.
  • Advanced qualifications in psychological therapies, alcohol and other drugs, family & domestic violence, suicide, chronic self-harm, personality disorders.
  • Experience in participant outcome measurement tools.
  • Experience integrating peer support work into care services.
  • Experience delivering digital mental health support post-qualification.

Please note: 

All SANE Employees are required to complete safeguarding checks including a National Police Check and Working with Children's Check. SANE is an equal opportunity employer and prides itself on our diverse and inclusive workforce.

We are committed to providing a safe, culturally appropriate, inclusive environment for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.

We encourage applicants of all backgrounds, including people with lived experience of complex mental health, Aboriginal and Torres Strait Islander people, people with disabilities, people from CALD and LGBTQIA+ communities, and people of all ages to apply for our roles

Please reach out if you require reasonable adjustments throughout the recruitment and selection process.

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