• Full time, permanent position
• SCHADS Award – Level 6
• Attractive location, close to public transport in Melbourne or Sydney
• Opportunity to make an impact on the lives of individuals affected by complex mental health issues

Are you ready to make a difference in the mental health sector?

SANE is committed to creating a brighter future for Australians affected by complex mental health issues, by ending mental health inequity and social and economic exclusion. We provide free digital mental health support services and run a variety of mental health awareness, stigma reduction, research, and advocacy programs. We support diverse workforce segments, including those living with complex mental health issues, and the broader community. We are 100+ people with a volunteer work force of circa 60 people.
Visit www.sane.org to learn more about our work.

About the role

The Services Team Lead manages a multidisciplinary team across our Forums & Groups, Guided Service and Drop-In programs.  

The primary purpose of this role is to lead a team of counsellors in delivering SANE’s mental health recovery program, ensuring adherence to organisational policies and procedures while meeting or exceeding both clinical and operational performance targets. The Services Team Leader reports to the Services Operations Manager and is a critical member of the service delivery team.  

Key responsibilities of this role include:

• Lead, mentor, train, motivate and guide a multi- disciplinary team to achieve monthly KPI’s around service provision, clinical practice, and leadership
• Utilise SANE’s quality assurance framework to review written and verbal records and provide regular, constructive coaching and feedback. 
  Identify and implement opportunities and strategies to enhance internal communication, to ensure the services team are informed and participate in organisational wide matters that impact them. 
• Manage ongoing performance using established platforms and procedures. 
• Oversee the daily operations and smooth running of the Recovery Services: telephone calls, online chat, email enquiries and any other future services. 
• Identify opportunities for incremental improvements of the CRM by working with internal and external stakeholders. 

About You

• Tertiary qualification in psychology, social work, counselling, or another relevant field. 
• Eligibility for membership with the appropriate professional body (AASW, AHPRA, PACFA, ACA). 
• Minimum 4 years' experience in a similar role. 
• Commitment to ongoing learning and development with a growth mindset that is applied in terms of continuous improvement and innovation. 
• High level knowledge and understanding in providing support for those affected by complex mental health issues (including families, friends, and colleagues) and the benefits and role peer support plays in improving mental health. 
• Extensive experience working apart of, leading and managing a multi-disciplinary team, specifically in a digital environment 
  If this sounds like an exciting opportunity for you, please apply now!

What’s in it for you?

• A friendly and collaborative environment
• Hybrid work arrangements
• Additional days of Cultural and Ceremonial Leave per year
• Not For Profit Salary packaging & benefits- package up to $18,550 per year!

How to apply

To apply, please submit your resume and cover letter by the closing date, addressing the criteria below:

• What qualifications, certifications and credentials (and relevant experience) do you have to support your application?
• Do you have the right to work in Australia?
• Do you require any reasonable adjustments to be made during the recruitment process?

Please note: all SANE Employees are required to complete compliance checks including a National Police Check and Working with Children's Check.

Interested?

Applications will be reviewed as they come in so, please Apply Now!

SANE is an Equal Opportunity Employer and we are proud champions of lived experience. We encourage applicants of all backgrounds, including people with lived experience of complex mental health, Aboriginal and Torres Strait Islander people, people with disabilities, people from CALD and LGBTQIA+ communities, and people of all ages to apply.

No agencies please, we've got this!