• Full time – 5 days a week
• Salary: $47.50AUD Per Hour
• Location: Melbourne, Carlton
• Contract: Permanent
• Hours: Full time – 5 days a week Monday - Friday – 09:00 - 17:00pm one of these days, 12:00pm – 20:00pm (Roster basis).
• Flexible working – hybrid ways of working with a minimum 3 days per week in the office

SANE Australia 

SANE Australia SANE works to make a real difference for the five million people affected by complex mental health issues nationally. Australians affected by complex mental health issues, experience major barriers in accessing quality, affordable support, and face high levels of stigma and discrimination. SANE is committed to changing this through its digital and phone counselling, peer support services, arts programming and services, and advocacy and research programs. 

Day-Day Duties: 

SANE’S Mental Health Support Workers build hope and supportive relationships with people living with complex mental health issues. They create empathetic relationships that focus on empowerment, self-determination, and person-led recovery. At SANE, Mental Health Support Workers deliver safe and high-quality support across a variety of platforms utilising a person-centred approach and a trauma informed framework. 

• Provide guidance, support, and line management to a team of Counsellors, Peer Support Workers, and Mental Health Support Workers across SANE’s recovery services.
• Have around 10-15 direct reports, consisting of Counsellors, Peer Support Workers, and Mental Health Support Workers
• Identify opportunities and strategies to enhance internal communication, to ensure the services team are informed and participate in organisational wide matters that impact them. 
• Provide ongoing coaching and mentoring on performance as well as best practice approaches for risk management in complex mental health.
• Work towards an established set of monthly KPI’s around service provision, clinical practice, and leadership.
• Provide day-to-day leadership, mentoring and coaching to a multidisciplinary team of Counsellors, Peer Support Workers, and Mental Health Support Workers. 
• Develop and empower employees to deliver high quality, client-centred and cost- effective services to achieve team and organisational goals.
• Oversee the daily operations of the Recovery Services: telephone calls, online chat, email enquiries, forum moderation and any other future services. 
• Identify opportunities for incremental improvements of the CRM by working with internal and external stakeholders.
• In consultation with team members, ensure timesheets and other processes associated with payroll are completed according to the timelines. Create, maintain, and foster a safe and mentally healthy workplace. 
• Maintain compliance in relation to information security standards and relevant compliance frameworks. 
• Provide management oversight on Participant feedback, complaints, and incidents in line with SANE’s clinical governance framework  

Experience/Qualifications: 

• Tertiary qualification in psychology, social work, counselling, or another relevant field. 
• Eligibility for membership with, or working towards full or provisional registration with, the appropriate professional body (AASW, AHPRA, PACFA, ACA).
• Minimum 4 years' experience in a similar role as a Team Leader
• Previous Management experience
• Experience within the Mental Health industry previously
• Full Working Rights in Australia

Please note: all SANE Employees are required to complete safeguarding checks including a National Police Check and Working with Children's Check. SANE is an equal opportunity employer and prides itself on our diverse and inclusive workforce. We are committed to providing a safe, culturally appropriate, inclusive environment for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity. We encourage applicants of all backgrounds, including people with lived experience of complex mental health, Aboriginal and Torres Strait Islander people, people with disabilities, people from CALD and LGBTQIA+ communities, and people of all ages to apply for our roles. 

Please reach out if you require reasonable adjustments throughout the recruitment and selection process. No Agencies Please, we've got this one :)